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Lead the client through the on-boarding process and act as the clients' center of gravity on implementations and issue resolution. Successfully "close" implementations based on mutually defined criteria between Maersk and the client (external) and Implementation and operations (internal.
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Act as the liaison between the client & account manager. Our stellar business management platform enhances customer flow, ensuring ongoing success. As a Customer Service Representative, you will manage a steady volume of incoming calls from our current clients while assisting with their account needs.
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As a Customer Excellence Center Operations Analyst for our client, Sony, you'll be at the heartbeat of their customer service operations to optimize processes, enhance efficiency, and elevate the customer experience.
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For our client, Sony, you'll be at the heartbeat of their customer service operations to optimize processes, enhance efficiency, and elevate the customer experience. Responsible for monitoring and responding to inquiries and issues from the front line and back-office operations teams to ensure a seamless and positive customer experience.
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The ideal candidate will be responsible for managing activities in the Charlotte Operations Center within The Mortgage Finance Group, a fast-paced product environment with responsibilities for closing agent approvals, post fund quality control, loan aging surveillance through investor sale and Client Support.
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Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. Minimum 2 Years of Customer Success Manager or Account Management experience in a SaaS environment; Fintech experience a plus.
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LaSalle Network is currently working with a client who is looking for a Customer Service Representative! Please note that training will be ONSITE for two weeks from 8 am - 5 pm in Charlotte, NC. Our client is looking for an individual that has strong communication skills, positive attitude, and eagerness to learn and grown in a fast-paced environment.
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The ideal candidate will be comfortable challenging the status quo, collaborating across different business units, working hand in hand with product and technology teams, and mentoring and developing a world-class, remote CX Team. The Director will also serve as a cultural driver, helping Palmetto continue to establish its standing as the client experience leader in the clean technology space.
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As an Internal Customer Experience Program Manager, you will play a vital role in overseeing and coordinating various projects and initiatives within our Client Experience organization reporting to our Senior Director of CX Operations.
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As a team member, you will play a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests. You will be based onsite at the clients brand-new state-of-the-art headquarters in Charlotte, NC. This role ensures smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards.
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Rational humble, and intuitive people, with virtual experience and client understanding, will thrive in this role. Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, etc.
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Professional licenses/certifications (i.e., Client Series 7, ACAM, CFE) preferred. Title - Customer Risk Associate - Financial Crimes Compliance Due Diligence. Review customer risk alerts on a daily basis.
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You will act as a bridge between the CX team and the client to improve the understanding and facilitate the communication, i.e., assist the client in understanding origin operations and vice versa, assist origins in understanding the client's requirements, expectations, and business model.
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Drive client engagement and product adoption to ensure ongoing value delivery. As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.
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Work with offshore vendors, DFIN iX Reviewers and ArcPro Product Support to facilitate Managed Services iXBRL requirements: Implementation analysis & tagging, one-off AP client Tagging/Review requests and troubleshooting iXBRL publication/package filing Errors or issues.
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client job Title: customer in Charlotte, Phenix-city, Alabama
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