Inside Sales Manager - Plate Processing

Inside Sales Manager Plate ProcessingReporting: Director of Sales & Marketing Location: Houston, TX Job Type: Full-Time Level: Manager Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including plate cutting and beveling, plate rolling, plate forming, and welding. The Inside Sales Manager Plate Processing is responsible for leading and executing the commercial performance of the plate processing inside sales business, including carbon and stainless-steel plate products and value-added services such as burning, machining, forming, rolling, and related processing. This role is accountable for driving revenue growth, margin performance, quoting discipline, and team development for inside sales and technical sales support functions, in close partnership with sales and operations leadership. The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable. The position serves as the primary integration point between Sales, Technical Sales, Operations, and Product Management for plate processing. Role Purpose & Measures of SuccessThis role exists to build and lead a high-performing inside sales organization that delivers profitable growth through disciplined quoting, strong cross-functional alignment, and consistent execution. Success is measured by sustained margin improvement, improved quote accuracy and cycle time, effective development of sales and technical talent, and alignment between commercial commitments and shop capabilities. Key AccountabilitiesRevenue, Margin & Performance AccountabilityDrive revenue growth, margin performance, and quote conversion results for the plate processing sales function. Establish and enforce pricing discipline consistent with company margin objectives. Balance competitive market pricing with operational capability and risk. Monitor pipeline health, forecast accuracy, and sales performance trends. Team Leadership & DevelopmentLead, coach, and develop Inside Sales, Technical Inside Sales Specialists, and Technical Sales Support. Set clear expectations, priorities, and performance standards for each role. Build technical and commercial competency across the team to reduce dependency on escalation. Serve as an escalation point for customer, pricing, or execution issues. Hold team members accountable to performance expectations, address performance gaps promptly, and support the development of future bench strength. Sales Process & Quoting DisciplineDefine and enforce standardized sales and quoting processes. Ensure appropriate technical review and risk assessment for complex or non-standard work. Establish clear handoffs between sales, technical review, and operations. Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times. Continuously evaluate and improve quoting workflows to reduce rework, delays, and execution risk. Customer Strategy & Relationship OversightSupport key customer relationships and strategic accounts as needed. Ensure high responsiveness and service standards across the team. Identify growth opportunities aligned with company strategy and processing capabilities. Partner with sales leadership on account strategy and market development. Cross-Functional IntegrationPartner closely with Operations, Product Management, Supply Chain, and Quality. Ensure alignment between quoted work and actual shop capabilities. Resolve conflicts between commercial objectives and operational constraints. Support continuous improvement efforts tied to quoting accuracy and execution performance. Act as a connector between commercial and operational teams to proactively surface issues and drive resolution. Operating Rhythm, Reporting & Continuous ImprovementMaintain accurate forecasts and sales activity reporting. Track key performance indicators related to margin, quote cycle time, win rate, and rework. Identify inefficiencies and improvement opportunities in sales and technical workflows. Support implementation of tools, systems, and process improvements. Participate in regular business reviews, scorecard reporting, and priority-setting rhythms aligned with company operating practices. Qualifications & ExperienceRequiredProven experience leading inside sales or technical sales teams in a manufacturing or processing environment. Strong understanding of plate products and value-added processing. Experience balancing commercial objectives with manufacturing constraints. Demonstrated ability to coach and develop both sales and technical talent. Strong analytical, organizational, and decision-making skills. Experience working with ERP/MRP systems. Excellent written and verbal communication skills. PreferredBackground in plate processing, fabrication, or heavy manufacturing. Experience managing technical quoting or estimating functions. Exposure to carbon and stainless-steel plate markets. Values & Leadership ExpectationsThis role is expected to operate in alignment with company values, including a commitment to safety, doing the right thing, providing great service, taking initiative, and continuous learning. The Inside Sales Manager is expected to model these behaviors and reinforce them within the team.