Member Services Representative

Woodruff Arts Center EmployeesWoodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art PartnersAlliance Theatre, Atlanta Symphony Orchestra and High Museum of Artthere's a role for everyone at The Woodruff. Reports to: Manager, Membership Operations FLSA: United States of America (Non-Exempt) Employment Status: Regular/Full time POSITION SUMMARY Member Services Representatives assist in the High Museum of Art's Call Center in customer service and membership efforts. 60% Outbound Calls: Telemarketing sales, Welcome Calls, Auto Renew reminders 40% Inbound Calls: Member and Not-Yet-Member customer service Work Schedule: 40 hours per week with flexible schedule between 9 am to 7 pm ESSENTIAL DUTIES AND RESPONSIBILITIES Outbound Calls Make telemarketing sales calls to members in their renewal cycle Make telemarketing sales calls to lapsed members who received acquisition campaigns Make welcome calls to new members Make monthly reminder calls for Auto Renewal, updating records/ payment information and adjusting memberships as needed Inbound Calls Answer member and not-yet-member calls and assist with issues/questions Answer general questions about prospective membership promotions Assist with member online login set-up and work to solve member issues Assist members in reserving free tickets/registering for member events Promote membership sales, renewals, and upgrades Provide information about HMA exhibitions and programs (classes, lectures, films, etc.) Miscellaneous Compensation for this position is $15/hr plus commission from telemarketing sales. Provide excellent customer service to all patrons Maintain neat appearance of workstation and ensure that materials are well stocked Responsible for understanding all written information (training documents, HMA member magazine, etc.) and daily verbal and written instructions given by supervisor Demonstrate professional courtesy to co-workers, as well as proper phone etiquette Provide feedback to supervisors about effectiveness of promotions, member problems, member feedback on programs, etc. Train and become proficient with sales and ticketing in Tessitura Responsible for arranging coverage and coordinating the supervisor when needing time off Other duties as assigned by the Associate Director of Membership Qualifications Education and Experience 2+ years of customer service and/or sales experience Telemarketing and CRM database experience a plus College degree preferred Skills and Abilities Excellent verbal communication skills Ability to recognize customer attitudes and handle customer concerns quickly Ability to interpret written and verbal instructions Ability to adapt quickly to changes in daily routines Ability to work well under pressure Ability to motivate and create enthusiasm Ability to be a team player COVID Vaccination Information Effective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the company's expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment.