Customer Growth Lead

Customer Operations & Growth LeadWe’re hiring a Customer Operations & Growth Lead to help manage onboarding, customer experience, retention, and expansion at a fast-growing fintech startup.This is a demanding, high-intensity role in a rapidly scaling company. Candidates should expect long hours (~70 hours/week), constant customer interaction, and a fast-moving environment with high ownership and accountability. A typical day may involve 100+ outbound warm customer calls, onboarding and implementation conversations, customer support, and cross-selling additional products to existing customers.This is not a traditional support role, and it is not a pure sales role. We are looking for commercially minded operators who are highly personable, intellectually sharp, and thrive in fast-paced environments.What You’ll OwnEnd-to-end customer onboarding and experienceCustomer communication across phone, email, and chatRetention and expansion initiatives tied to revenue growthOperational workflows, tooling, and internal processesCross-functional coordination between customers, product, and GTM teamsBuilding scalable systems for a rapidly growing customer baseWhat You’ll DoGuide SMB customers through onboarding, implementation, and ongoing product adoptionBuild trusted relationships with business owners and operators across the countryIdentify operational bottlenecks and proactively improve internal processesTroubleshoot nuanced customer issues with speed, judgment, and ownershipDrive product adoption and uncover expansion opportunities organically through customer engagementWork closely with product and leadership teams to surface customer feedback and influence prioritiesHelp design how customer operations scales as the company growsOperate effectively in an environment with constant change, evolving priorities, and imperfect informationWho You Are1–7+ years of experience across sales, account management, customer success, operations, consulting, or related GTM functionsMust have started in a customer-facing sales role and later transitioned into account management, customer success, onboarding, or customer operationsStrong commercial instincts combined with operational discipline and problem-solving abilityComfortable owning customer relationships while navigating ambiguity and fast-moving prioritiesStrong communicator with excellent judgment and executive presenceIntellectually curious, resourceful, and highly accountableAble to build trust quickly with customers and internal stakeholdersEnergized by fast-paced startup environments and high growthPolished, personable, and highly organizedComfortable handling a high volume of customer interaction dailyStrongly PreferredExperience at a startup, high-growth company, consulting firm, or demanding client-facing environmentExposure to fintech, SaaS, banking, payments, or SMB customersDemonstrated track record of high performance academically and/or professionallyEvidence of leadership, initiative, or exceptional extracurricular achievementWhy This RoleThis is an opportunity to join a company at a critical stage of growth and help define the customer experience from the ground up.You’ll work directly with leadership, influence how the business scales, and have meaningful ownership from day one.