General Manager
Join to apply for the General Manager role at PutteryPlease read the following job description thoroughly to ensure you are the right fit for this role before applying.3 days ago Be among the first 25 applicantsThis range is provided by Puttery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$90,000.00/hr - $110,000.00/hrLocation: Miami, FLAbout PutteryPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech‐infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef‐inspired menus, creating an experience that's equal parts competitive and social. We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.Job PurposeThe General Manager (GM) is responsible for the overall operations for the venue and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together. The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies. The GM must also drive venue culture and be actively involved with community outreach.ResponsibilitiesOversee daily business operationsDevelop and implement revenue growth strategiesDrive Puttery culture in and out of the venueResponsible for training managers and staff for optimum performance and driving salesCreating and managing budgetsControl costs and introduce tactical initiative to prevent lossesImprove revenue growth by strategically identifying sales opportunities locallyHire, train and coach employeesDelegate responsibilities to ensure employees grow and develop in their positionsEmploy various initiatives to coach employees to optimize their capabilitiesEvaluate performance and productivityAnalyze accounting and financial data and manage budgetsMonitor invoices, money handling procedures, accounting, and bank processesOversee marketing initiatives and special eventsPromote company-sponsored training and growth initiativesDevelop and maintain good working relationships with vendors, internal stakeholders, staff, and senior managementPerform other duties as assigned and requested by Regional Director of OperationsCore CompetenciesDiversity Management & PromotionBusiness AcumenCritical ThinkingDevelops TalentEntrepreneurial SpiritQualifications And SkillsMinimum of 3-5 years' experience managing a complex leisure entertainment conceptTravel by air and ground transportation unaccompanied and overnight, as necessaryWork extended hours as required and/or during other busy periods based on business needsOperate a personal computer and use required applicationsWork with minimal supervisionRead and comprehend complex printed data/information and reportsPossess excellent verbal and written communication skillsEffectively prepare and present complex information to members of managementExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skillsStrong analytical and problem‐solving skillsProficient in Microsoft Office Suite or similar softwarePrior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facilityProven track record of managing complex budgets and increasing revenue successfullyOutstanding verbal and written skills, and experience working with staff on all levelsPrior experience managing major projects and supervising day-to-day activities of workersAbility to communicate effectively and efficiently across levels within the organizationEducationBachelor's degree in Business, or relevant field preferredWorking ConditionsDays and hours of work vary by schedule and business needsEvening, weekend, and holiday work will be requiredSpecial working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of timeMay need to lift to 50 poundsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functionsPuttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. xmcpwfu Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.Seniority levelDirectorEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesHospitality