Host - Marcus Live! Bar & Grille

HostResponsibilitiesProvide courteous, prompt service to our guestsCheck voicemails at the beginning and end of every serviceUnderstand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the serviceBe an expert in navigating ResyEnsuring coat check is clean and organized at the beginning and end of each shiftResponsible for entering guest orders accurately into POS system (Toast) when guests order over the phoneCommunicate guest requests to management when they see anything noted on ResyPlotting the reservation book pre-service to optimize turn times and guests in the dining room for every shiftEffective and timely communication to all FOH team members throughout the serviceEnsure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift.Ensure excellent maintenance of the dining roomMaintain a positive, outgoing demeanor during service, with guests and co-workersBe safety-conscious to promote the safety of oneself, co-workers and guests at all timesInteract with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regularsAble to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar SupportHave a general understanding of Department of Health (DOH) food safety standardsPerform opening and closing dutiesMaintain a positive, outgoing demeanor during serviceAdhere to company policy and proceduresPerform other duties as assigned by managementQualifications:Possess a passion for hospitality, teamwork and exceeding guest expectationsMinimum 1-year Hosting experience in a high-volume restaurant operationKnowledge of Resy, OT, Tock or any similar reservation system.Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skillsAbility to work in a fast-paced environment while managing the needs of guestsAbility to work cohesively with co-workers throughout the restaurantAbility to work a flexible scheduleMust be punctual with scheduled shifts.Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.Tipped PositionMust be available to work evenings & weekendsMarcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.