ServiceNow Delivery Project Manager

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Amit, at (224) 507-1290 Title: ServiceNow Delivery Project Manager Duration: 9 Months with possibility of extension based on demand. Location: Corning, NY area or Charlotte, NC area preferred. Remote candidates in Eastern or Central Time Zones considered Travel Requirement: Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: About the Role We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments. The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with client's quality, compliance, and governance standards. Client is a global leader in innovation and technology. As an IT PMO Project Manager supporting the ServiceNow delivery focus, you will play a key role in enabling scalable platforms, modern service delivery, and product-oriented ways of working that directly support business transformation. If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile, product-centric execution, we encourage you to apply. Beginning the deployment of Greenfield SNOW Implementation currently. MUST have Led a SNOW implementation end to end in last 5 years. Expect to Hit the Ground running from Day 1, able to handle IT escalations, Top notch Communication skills Key Responsibilities 1. Project and Product Delivery Ownership Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met. Drive accountability for project and product outcomes, proactively resolving delivery challenges. Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution. Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models. 2. ServiceNow Implementation Leadership Manage ServiceNow deployments and enhancements across multiple modules, including: HR Service Delivery (HRSD) Finance-related workflows and integrations IT Infrastructure / ITSM / ITOM Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors. Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards. 3. Agile and Scrum Execution Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives. Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value. Support teams transitioning from project-centric to product-centric operating models. 4. Project Leadership and Governance Develop and maintain project plans, delivery roadmaps, milestones, and resource plans. Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation. Provide clear, concise status reporting and executive-level communication. Ensure alignment between delivery teams, PMO governance, and business strategy. 5. Stakeholder Engagement and Communication Build strong relationships with business leaders, product owners, and technical teams. Act as the primary point of contact for delivery status, risks, and decisions. Engage senior leadership and key decision-makers to maintain momentum and alignment. 6. Quality, Compliance and Continuous Improvement Ensure adherence to client's quality, compliance, and governance standards. Promote continuous improvement through lessons learned, retrospectives, and delivery metrics. Ensure deliverables meet agreed-upon acceptance criteria and business expectations. Qualifications Education Bachelor's Degree (minimum required) Experience * * 7 years of IT project/program management experience, preferably within a PMO environment. ** Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years. Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM. Demonstrated success leading complex, cross-functional initiatives in enterprise environments. Experience operating in product-centric delivery models and managing the transition from project-based delivery. Candidates with Manufacturing industry background preferred Certifications ** PMP (Project Management Professional) certification required. PLEASE NOTE: Submissions are required to include the candidate's PMP Certification Number and Active Dates listed. Submissions that do not have this information will not be considered for shortlisting. Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred. ServiceNow certifications preferred, including but not limited to: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) HR Service Delivery, ITSM, ITOM, or related modules ServiceNow Certified Application Developer (CAD) Skills and Competencies ** Strong understanding of Agile, Scrum, and hybrid delivery models. Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively. Exceptional stakeholder management and communication skills. Proven problem-solving, decision-making, and escalation capabilities. Detail-oriented with a strong commitment to delivery quality and compliance. Ability to lead without authority and influence across organizational boundaries. Interview Process: Two Rounds. First Round Video Interview with PMO Panel. Second Round Video Interview with PMO and Project Sponsor Panel. Third round may be possible for candidate determination. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Scrum, ServiceNow, Agile, PMO