Customer Experience Specialist-Surplus Lines

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?Come Join ReSource Pro!ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines).Your role...The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.In This Role, You Will...Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely mannerPrepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clientsCommunicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulationsDelegate and oversee backend processing tasks while supporting operational efficiency and accuracyTrain, mentor, and provide day-to-day guidance to team members on workflows, processes, and best practicesServe as an escalation point for client and operational issues, including participation in client issue resolution callsProvide cross-functional support and backup coverage for leadership team members as neededEffectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, accounting teams, and internal departmentsWhat You Need to Be Successful...High school diploma or equivalent requiredMinimum of 2 years of surplus lines tax filing experience requiredProperty & Casualty (P&C) license preferredProficient in Microsoft Office Suite, including Word, Outlook, Access, and advanced Excel skillsStrong customer service orientation with a passion for problem-solving and delivering exceptional client supportExcellent written and verbal communication skills, with the ability to effectively communicate with clients and de-escalate concerns professionallyCollaborative team player with a strong commitment to supporting colleagues and contributing to overall team successHighly detail-oriented and process-driven, with a focus on accuracy, organization, and thorough documentationTechnically proficient with the ability to quickly learn and navigate multiple internal and external systems and platformsYour Compensation...Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for this role is $19.63 - $33.13 per hour. The salary range may vary based on the specific geographic location in which the candidate resides.Your Interview Process…To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.The Standard Interview Process IncludesBehavioral Interview with Talent AcquisitionOnline talent assessmentHiring Manager InterviewAdditional interview steps may be added depending on the position or if further evaluation is needed.Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.Your Benefits & Perks...Generous PTO plan with paid holidays + floating holidays 100% paid Employee Healthcare on Day 1 Eligible for all medical, dental, and vision benefits on Day 1 401k with employer match, vested on Day 1 Opportunity to work for a growing, global organization. Ability to engage with clients and internal partners to make an impact. Organization-wide focus on growth and development