Field Service Engineer (Boise, Idaho)

Job Summary We are seeking a skilled and motivated Field Service Engineer to join our dynamic team. Are you passionate about technology and enjoy hands-on problem solving? As a Field Service Engineer, you will install, maintain, and repair advanced SUSS equipment, ensuring optimal performance and reliability at our customer sites. In this role, you’ll play a vital part in supporting the semiconductor industry’s innovation while representing SUSS’s commitment to technical excellence and customer satisfaction. Based out of Phoenix, Arizona with role requiring up to 30% travel after fully trained. Responsibilities The Field Service Engineer is responsible for the installation, maintenance, and repair of SUSS Photomask equipment. In this role, you will serve as the on-site representative of SUSS, ensuring customer satisfaction by responding promptly and professionally to all service needs in accordance with contractual agreements. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties: Installs new or modified equipment at customer's facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs Provides on-site technical assistance to help troubleshoot and repair equipment Maintains records of performance reports Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Four-year college degree related to the technical skills required of the job plus a minimum of five years of related work experience; or an AA degree related to the technical skills required of the job or equivalent university program certificate plus minimum of 8-10 years of directly related experience and/or training; or an equivalent combination of education and experience. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, blue-prints and schematics, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have knowledge of Internet software; Project Management software; Spreadsheet software and Word Processing software. Certificates, Licenses, Registrations Current driver's license OSHA Safety certificates as required Other Skills and Abilities Product specific as required. Other Qualifications Must be available and willing to travel 50% of the time after completion of training. Job Type: Full-time Pay: $85,000.00 - $105,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Relocation assistance Vision insurance People with a criminal record are encouraged to apply Work Location: Hybrid remote in Boise, ID 83716