Security Operations Center Operator

Company Overview:Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systemsProactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarmsAnswer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergenciesServe as the liaison between all departments and the security departmentHandle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security DirectorAccurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staffComplete "task work orders' for all reported maintenance needsInform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systemsControl and monitor the two-way communication systemsMake emergency notifications as necessary pursuant to site Post OrdersMake productivity and cost reduction recommendations to managementMake recommendations for physical security surveys and post ordersBASIC QUALIFICATIONS:Must possess a high school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Must possess one or more of the following:Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat ZoneGraduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter fieldBachelor's degree in protective services, business, or related fieldA minimum of 8 or more years of active service in any military branchAssociate's degree (or 60 credits) or higher in criminal justice with current or prior active military service2 years of work experience in public sector dispatch or emergency operations center2 years of verifiable data center security experience3 years of verifiable private/corporate security experienceKnowledge and Skills Required:* Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications* Ability to work in a team environment; teamwork* Ability to multi-task, discern patterns in detailAllied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.