Client Care Representative

Join Our Team of Professional ElectriciansDo you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.Job SummaryA Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.Job DutiesAnswers incoming client telephone calls and recognizes that this is where the client will form their first impression of the companyGood communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or notEnsures that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time windowCalls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair callsMinimum RequirementsHigh school diploma or equivalent requiredAbove-average verbal and telephone communication skills are essentialMust have good computer software skillsPrior customer service experience preferredCompensation: $18.00 - $24.00 per hourWe want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.BenefitsPay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!