Burn Boot Camp Client Experience Rockstar

Job Description Salary: $13-$15 per hour PLUS BONUS!About the RoleThe Burn Ambassador is the heartbeat of Burn Boot Camp. Youre the first smile members see, the energy they feel when they walk in the door, and the person who helps shape their entire experience. This role blends member experience, sales, organization, and connection to help our community thrive.Burn Ambassadors run the front of house, support our trainers, build relationships, and help grow the member baseall while bringing fun, energy, and professionalism into the gym every day.If you love people, enjoy fast-paced environments, and want to be part of something that transforms lives, this role is for you.What Youll DoCreate an unforgettable welcome experience: Greet every member and trial with energy Give tours, introduce the trainer, and guide new clients through their first visit Complete Mindbody enrollment, waivers, and all onboarding stepsOwn the front-of-house operations: Support day-to-day processes including trial tracking, focus meetings, contract sales, and retail transactions Keep the retail area stocked, clean, and inviting Maintain a tidy client drop zone and manage towels Complete closing journal and daily admin tasks Oversee Mindbody memberships, phone calls, emails, and trial follow-up Help maintain overall gym cleanliness using the open/close checklistsSupport sales & growth: Work with the team to close 60% of trials Collaborate with trainers to maximize member experience Promote gym focuses, retail, challenges, and community eventsBe a team player & community builder: Participate in weekly touchpoints with the Key Burn Ambassador Attend at least one community event per quarter Support philanthropic initiatives Provide real-time feedback and solutions to improve client experienceWhat You BringSelf-motivated, high-performing work ethic Strong communication and customer service skills Ability to learn software quickly (Mindbody experience is a bonus, not required) Comfort with social media and digital communication Excellent multitasking and organization Positive attitude and ability to engage with all personality types High attention to detail and follow-throughWhy You'll Love Working HereMeaningful work you help transform lives Fun, fast-paced environment Supportive team culture Leadership that invests in your growth A role with purpose, people, and positivity