ManageEngine ServiceDesk Plus Implementation Lead (ITSM)
ManageEngine ServiceDesk Plus Implementation Lead (ITSM) – Hands-On Expert Only | Remote LATAM🚨 We are looking for a true ManageEngine ServiceDesk Plus expert (hands-on implementation experience required).Company: Allied GlobalSalary: USD $2,100/month | ContractorLocation: 100% Remote (LATAM)🚨 IMPORTANT – READ BEFORE APPLYINGThis role is exclusively for candidates with proven, hands-on experience implementing ManageEngine ServiceDesk Plus.Applications without direct ServiceDesk Plus implementation experience will not be considered.Additionally:Advanced English (C1) is mandatorySpanish is requiredCandidates must be based in LATAM (Spanish-speaking countries)👉 If you do not meet these requirements, please do not apply.💡 About the RoleAllied Global is seeking a hands-on ITSM Implementation Lead to drive a full-scale enterprise deployment of ServiceDesk Plus across global operations.This is not a support or coordinator role — you will be responsible for building and implementing the platform from scratch.🔧 What You’ll DoLead the end-to-end implementation of ServiceDesk PlusConfigure and customize:Request Life Cycles and Change WorkflowsBusiness Rules, SLAs, and automationsService Catalog (multi-level approvals)CMDB structure and asset relationshipsDesign ITIL-aligned processes (Incident, Problem, Change, Asset)Integrate with enterprise systems (Active Directory, email, monitoring tools)Drive adoption, training, and governanceEstablish documentation and continuous improvement🎯 Mandatory Requirements (Non-Negotiable)4+ years in IT2+ years of hands-on experience with ManageEngine ServiceDesk PlusProven experience delivering at least one full implementationEnglish C1 (advanced) – mandatorySpanish – mandatory🧠 Technical ExpertiseAdvanced ServiceDesk Plus configuration and administrationStrong experience with:Workflows and automationCMDB and asset lifecycleService catalog designIntegration experience with enterprise toolsExperience with other platforms like Jira Service Management or InvGate Service Management does not replace ServiceDesk Plus expertise.📜 CertificationsITIL® v3 or v4 knowledge✅ ITIL® 4 Foundation (required)➕ ServiceDesk Plus certification (preferred)