Service Manager

Role OverviewAtkin’s Aquatics is seeking a Service Manager to lead day-to-day field operations and serve as the primary bridge between ownership, crews, and customers. This role exists to ensure work is executed to standard, communication is clear, and issues are resolved before they escalate.The Service Manager is not a desk-only position. This is a hands-on leadership role for someone who understands field operations, accountability, and what it takes to run clean, professional job sites.Core ResponsibilitiesOversee daily field operations across service, liner replacements, and equipment installsAct as the first point of escalation for crew and customer issuesEnsure jobs are completed to AA standards for quality, safety, and professionalismCoordinate logistics and workflow executionConduct job site check-ins and quality control reviewsSupport, train, and hold technicians accountable to expectationsCommunicate clearly with customers when adjustments or decisions are requiredFilter issues appropriately—solving what can be solved before involving ownershipWhat Success Looks LikeCrews know what’s expected before arriving on siteJobs run clean, organized, and on scheduleCustomers feel informed and confident throughout the processProblems are addressed early, calmly, and professionallyOwnership is informed—not overwhelmed—by day-to-day operationsWho This Role Is ForA natural leader with strong judgment and presenceSomeone who takes ownership instead of passing problems alongA professional who values standards, structure, and accountabilityA clear communicator who can lead crews and interact with customers confidentlySomeone comfortable being both hands-on and responsibleExperience & SkillsField operations or service management experience (construction, trades, or similar)Strong organizational and communication skillsAbility to lead teams, enforce standards, and make sound decisionsTechnical aptitude and comfort with troubleshooting in real timeValid driver’s license and ability to be on job sites dailyWhy Atkin’s AquaticsEstablished company with over 10 years in businessClear standards, systems, and leadership structureOpportunity to play a key role in a growing operationDirect impact on team performance and customer experienceLong-term growth potential for the right leaderIf you’re someone who sees problems and takes the first step to solve them—this role was built for you