Service Manager

Service Manager duties and responsibilitiesA Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:Developing and implementing service standards and procedures for the service delivery departmentSetting up and maintaining the service deskSupervising other members of the service delivery teamMaintaining customer relationships and improving response and delivery timesUpdating service methods to improve overall efficiencyResolving any service problems and customer complaintsConducting periodic appraisals of team members and identifying areas for improvementCreating and presenting regular reports to senior managementDeveloping contracts for Commercial Contractors and Developers who have ongoing rental or purchase needsInstructing customers on equipment operation, care and maintenanceInspecting rental equipment on return, looking for any damage and returning deposits