Resident Services Specialist 2

Resident Services Specialist Part-Time- 2nd Shift 3:00pm-11:00pmJob DescriptionACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus HR Coordinator, 330-376-0997 Ext 211ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.QUALIFICATIONS:Required: Demands a mature, responsible individual with experience in social services or health care. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Schedule: 3:00pm-11:00pm 32 hours per week.Reliable transportation required.Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.DUTIES AND RESPONSIBILITIES:Security Duties:Maintain the safety and security of residents and facilityComplete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completionMaintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the buildingIntervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etcDistribute incoming mail (according to agency policy.)Keep staff workspace clean and organizedRemain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverageDe-escalate potentially volatile situations between residents when necessary (per agency protocol.)Maintain telephone coverage during shift. Monitor security camerasInteract professionally and maintain appropriate boundaries with residents, employees, visitors and guestsFollow all agency policy and proceduresDocument in the log all shelter activities and happenings during assigned shiftResponsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manualsBe open minded to change within the work environmentResident Services Specialist Duties:Supervise residents during assigned shift. Enforce all regulations in the resident handbookAssist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needsSupervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereaboutsRead and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocolMaintain confidentiality of residents' files and logsObtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etcComply with agency OTC medication and lock box proceduresMonitor resident usage of agency phonesMaintain resident property and storage (according to agency policy.) Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.). Prepare resident rooms as necessarySpecific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)Attend staff meetings as scheduledCarry out all other duties as assigned by a supervisorThird shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residentsMonitor dining room during meal timesMake sure all paperwork is completed before ending shiftPhysical Requirements:Occasional need to climb stairs while carrying items up to 25 lbsMust be able to remain in a stationary position during shiftMoves items up to 25 lbsMoves throughout the building multiple times a dayBending, twisting, kneeling, reaching occasionallyMust be able to pass physical and written certification training for CPRJob Type: Part-timeSalary: $16.00 per hourBenefits:Employee assistance programTime offSchedule:3:00pm-11:00pm8 hour shiftDay shiftEvening shiftApplication Question(s):If you are a prior resident of ACCESS, Inc, how long ago did you reside at ACCESS?Have you been referred by a current or prior employee?Have you been previously employed at ACCESS, Inc?Education:High school or equivalent (Required)Experience:Social Work: 1 year (Required)License/Certification:Driver's License (Preferred)Shift availability:2nd Shift (Required) 3:00pm-11:00pmPowered by JazzHRiUXucO8QA8