Resident Service Coordinator

CHN HOUSING PARTNERSResident Service CoordinatorWe are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.Please click here to learn more about our Core Values and how they drive our mission and define who we are.Learn More about CHN Housing Partners’ Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.Position Summary: The Resident Services Coordinator (RSC) provides on-site support services to residents of CHN’s multi-family properties. The RSC builds relationships with residents and fosters community and resident networks within assigned buildings. Additionally, the RSC assesses individual needs (health and wellness, housekeeping, housing stability, etc....), provides guidance and support, and refers and connects residents to programs and resources they may benefit from.The RSC is also responsible for furthering resident engagement and building community at their assigned buildings by planning and/or hosting enrichment activities and workshops. This often requires alternative work availability, including evenings and weekends, to meet program goals and the needs of our residents.The rate of pay for this position is $21.00 per hour, commensurate with experience (FLSA Non-Exempt)Essential Duties and Responsibilities:Resident Support & Service CoordinationEducate residents on lease expectations and available community resources.Conduct resident assessments to identify housing, financial, wellness, and supportive service needs.Connect residents with community agencies and follow up on referrals and service outcomes.Maintain relationships with local service providers and community partners.Serve as a liaison between residents and property management staff.Resident Engagement & ProgrammingAssist with resident events, workshops, and engagement activities across assigned properties.Support resident leadership initiatives and community-building efforts.Coordinate or assist with youth, family, and senior programming, where applicable.Collaborate with community organizations to enhance resident services and programming.Property & Program SupportSupport day-to-day resident service operations within assigned buildings.Partner with property management staff regarding resident concerns, building operations, and support needs.Maintain accurate resident records, case notes, and service documentation.Participate in program evaluation activities, including surveys, resident feedback, and reporting efforts.Community OutreachRepresent CHN Housing Partners at community meetings, outreach events, and partner engagements.Education and/or Work Experience Requirements:Required:Experience:Demonstrated experience in providing case management or supportive servicesPrior experience in a social service settingPrevious experience administering programs for youth, families, and/or seniorsSkills: Familiarity with the Federal Fair Housing Act, and other relevant housing compliance laws.Excellent computer skills and organizational skillsSolid written and verbal communication skillsDemonstrated sensitivity to and ability to maintain confidentialityAbility to work with minimum supervisionTeam player Ability to interact with a diverse populationComfortable learning and adapting to CHN’s CRM/databasesProficient with Microsoft SuitesOther:Valid Driver’s License, reliable transportation and current automobile insurancePreferred:Associate’s or higher degree preferredBilingual (English/Spanish)Critical Competencies:High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self -motivation, team motivation, and results oriented.Working Conditions and/or Physical Requirements:Ability to perform essential job functions consistent with ADA, FMLA, and other standards.Regular and punctual attendance consistent with ADA, FMLA, and other standards.Why Should You Apply?You want to be part of an organization where the work you do will have a positive and lasting difference in the community.Great benefits.Opportunities for on-the-job training and/or professional development.M/F/V/D/EOE