L2.5 Support Engineer - Hybrid NYC - MSP Role

Tier 2.5 Support Engineer - Remote NYC-Based MSP Role w/ Growth + Flexibility + Paid CertsIf you're tired of rigid help desk hierarchies, micromanagement, or being boxed into a narrow role, you’re in the right place.We’re working with a forward-thinking MSP that’s redefining what support roles can look like. This isn’t just another Tier 2 seat, you’ll be treated like a true engineer. From supporting both Mac and Windows environments to handling light project work and improving internal processes, this role is built for someone who knows their stuff, communicates like a pro, and thrives with autonomy.You’ll work remotely from the NYC metro area with occasional client site visits (1–3x/week). No commuting to a main office. No micromanagement. Just meaningful support work with real impact.Day to Day Responsibilities:Provide remote and on-site support across Mac and Windows environmentsTroubleshoot desktops, laptops, mobile devices, printers, and cloud platforms (M365 & GSuite)Configure and support OneDrive, SharePoint, Azure Entra ID, and other core productivity toolsSet up workstations, perform system upgrades, and assist with light project work like network setups and VoIP migrationsMaintain and contribute to internal documentation to improve support efficiencyRequirements:3+ years of experience in IT support at an MSPHands-on experience supporting both Mac (40%) and Windows (60%)Strong working knowledge of M365, Gsuite, Azure Entra ID, and cloud file systems like SharePoint/OneDriveSelf-starter attitude; you manage your time, own your work, and thrive without hand-holdingBased in the NYC metro area with reliable transportation for occasional client visitsBenefits and Perks:Salary $75,000-$90,000$1,000 Home Office Credit to build your ideal work setupCertifications paid for in fullNo PTO tracking, take what you needFlexible maternity/paternity leave401(k) non-elective contributionsBase + buy-up Medical (Cigna), plus Dental, Vision, HSA optionsShort/Long Term Disability + Life, Accident, and Critical Illness InsuranceA workplace culture focused on autonomy, transparency, and having fun while doing great work