Dental Patient Services Coordinator - Per Diem

ApplyDescriptionUnder the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. The schedule for this position includes 8-hour shifts between 8 am and 7 pm on weekdays, as well as Saturdays (8-1) as needed.Representative Duties:Provide excellent customer serviceGreet each client with a smile and welcoming, professional mannerLog information on calls received, where required and maintains detailed and accurate recordsAt all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)Be discrete when obtaining sensitive information from clientsEstablish and maintain effective working relationships with co-workers, supervisors and the general publicPerform reception duties in an efficient, professional and courteous mannerAccurately perform registration process for new and existing patientsAccurately register and enter new patient demographic data and insurance information in systemVerify existing patients' demographic data and insurance information at each visit accurately record and enter any changes receivedCheck Eligibility with insurance and calculate accurate co-paysCollect co-payments and agreed fees at check inSchedule appointments according to the patient's needs and provider availabilityCollection of daily cash and audit proceduresCollect client payments and record in a timely and accurate mannerVerify all transactions at the end of the day and report all discrepanciesRun daily reports in a timely manner and according to written guidelinesMeets agency participatory expectationPerforms other related job duties as requiredRequirementsMinimum of 1 year of experience in a healthcare settingWillingness to work with a diverse patient populationAvailability on Tuesday, Wednesday & Thursday evenings until 7 pm.Availability on Saturdays from 8 am to 1 pm.Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.Preferred QualificationsExperience using Epic and Microsoft Office.Knowledge of business procedures including cash handling experienceBilingual English/SpanishAbility to meet the following physical requirements with or without reasonable accommodations:Sit at a computer station for extended periods of timeAbility to keyboard for extended periods of timeThis is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.Salary Description24.77