Help Desk Technician

Emerald Technology Group, a local and fast growing IT managed services and consulting firm in the Eugene/Springfield area, is looking for an experienced and highly detailed IT Help Desk Technician. ● Are you an excellent troubleshooter and desire to fast track your IT career? ● Do you want to have the opportunity to get your hands on different technology environments? ● Want to work with close-knit collaborative IT gurus who also share your love for technology and who you can learn from? Come join our dedicated team of like minds where we solve challenging IT problems for our small to medium-size business clients. Our clients continually present new challenges and will provide you many opportunities to grow and hone your tech skills and knowledge. We're a small company, you’re not just a number in a large organization, your input carries a lot of weight in getting things done and making a big impact helping our clients. As an IT Help Desk Technician, you will: Provide timely technical support while developing and maintaining relationships with customers to troubleshoot their computer software and hardware issues. We believe you will be most successful if you've had hands-on experience with: ● IT Help Desk Support ● Microsoft Office, Office 365, Google Workspace ● Windows OS ● Mac and iOS experience a plus ● Active Directory ● Remote support and best practices Certifications that are beneficial in the role: CompTIA A+/Network+ Don’t have any? We will help you get more! We pay for your certifications. Other Needs · Regular and reliable attendance to our Lane County office location. Do not apply if you are not in the Eugene/Springfield area. This is not a remote position. Some local travel to clients using your own vehicle. Mileage is reimbursed. A background check and valid driver’s license Citizenship is required - we're unable to sponsor at this time. Hours Monday – Friday, 8 a.m. – 5 p.m. Weekends: On-call rotation Should you APPLY HERE? Only if you're interested in: Financial support for your professional IT certifications. Making a big impact in a small company Working and communicating with a smart team of tech professionals Opportunities for growth that come with a fast-growing company Unlimited opportunities to play with the latest gear Then YES - Come grow your IT career with us and make a difference while getting your hands dirty with a LOT of cool technology. Benefits We provide other usual benefits: mobile devices, medical, paid time off, and a company matching retirement plan. **Pay will be commensurate with your previous and relevant IT experience and knowledge. Emerald Technology Group is an EOE Job Type: Full-time Pay: $17.00 - $28.00 per hour Expected hours: 40 – 50 per week Benefits: 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday On call Weekends as needed Education: High school or equivalent (Required) Experience: previous IT Support: 1 year (Preferred) Help desk: 1 year (Required) Windows: 1 year (Required) License/Certification: CompTIA A+ (Preferred) Driver's License (Required) Ability to Relocate: Springfield, OR 97477: Relocate before starting work (Required) Work Location: In person