Help Desk Technician

Title: IT Service Desk Technician (Tier 1/2)Location: New York City, NYSchedule: Onsite (NYC office)Duration: 6 month contract (Extensions or full time conversion possible)Job DescriptionOur client is looking for an IT Service Desk Technician (Tier 1/2) to join their growing IT team and help deliver a high-quality, scalable support experience across the company. This role is critical in supporting a fast-paced, SaaS-driven environment and ensuring employees can do their best work without friction. You will be the front line of IT in the NYC office—troubleshooting issues, supporting onboarding and offboarding, and continuously improving systems and processes. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and improving how IT operates.Job Responsibilities• Provide Tier 1/2 technical support for hardware, software, and SaaS applications• Troubleshoot issues across a Mac-first environment, including macOS, peripherals, and networking• Support and manage core tools such as Google Workspace, Okta, Slack, Atlassian (Jira and Confluence), 1Password, and Jamf• Own and manage support tickets through Jira, ensuring timely resolution and clear communication• Support new hire onboarding and offboarding, including device provisioning, shipping and receiving, and account setup• Assist with identity and access management, including SSO, MFA, and group permissions• Partner with cross-functional teams to resolve issues and improve workflows• Contribute to documentation and knowledge base articles to help scale support• Identify recurring issues and proactively suggest automation or process improvementsRequired Skills & Experience• 3–4 years of experience in an IT Service Desk or IT Support role (Tier 1/2)• Strong experience supporting macOS environments• Familiarity with modern SaaS tools such as Google Workspace, Slack, Jira, and similar platforms• Experience with MDM tools such as Jamf, Kandji, or Intune• Basic understanding of networking fundamentals, including Wi-Fi, VPN, and DNS• Basic understanding of identity systems such as Okta or other SSO tools• Strong troubleshooting skills with the ability to break down ambiguous problems• Excellent communication skills and the ability to support both technical and non-technical users• Highly organized with strong attention to detail and follow-through• Comfortable working in a fast-paced, evolving environment• Ability to lift approximately 50 lbs• Comfortable being the sole IT individual in an office while adhering to global IT standards and processesNice to Have Skills & Experience• Experience working in a startup or high-growth technology environment• Exposure to automation tools or scripting languages such as Bash or Python• Experience improving IT support processes, documentation, or internal workflows