Director, North America Customer Enablement Sales (Shelton, CT)

The Director, North America Customer Enablement Sales is responsible for driving growth of our two Customer Enablement sales teams (service sales and consumables) overseeing the team’s performance, driving sales initiatives, and ensuring exceptional service delivery to our clients. You will report to the North America Customer Enablement Leader, and your role will be pivotal in delivering growth through service contract and aftermarket product sales. You will be accountable for team performance against sales target, with significant upside for exceeding target.Job ResponsibilitiesDrive North America growth in aftermarket service and product revenueResponsible for the professional development of sales managers and team members to create a high-performing sales organizationMentor and coach service and consumables sales managers on leadership, performance management, pipeline management, and other sales leadership best practicesDesign and implement development program for sales team members including general sales skills, time management, negotiation skills, etc. Implement and model structured performance management frameworks across both the service sales and consumables teams, creating consistency in how managers set expectations, track progress, and address underperformanceAssess current sales processes, identify gaps in execution or methodology, and lead change management efforts to raise the standard of work across both teamsPartner with leadership to develop growth strategies for the North America service sales and consumables portfolioServe as a senior resource on complex or strategic customer situations, advising managers and reps on deal strategy, discounting, and key account developmentProvide input on training frameworks and playbooks covering sales methodology and customer engagement standardsNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.Basic Qualifications15+ years of sales experience in Business-to-Business sales10+ years of sales management experienceEffective time management and organizationExcellent communication skillsAbility to work 50+% of time at the Shelton, CT headquartersBachelor's degreePreferred CharacteristicsRelevant experience in the analytical instruments & consumables industryExperience building high-performing sales teams and establishing performance management structureThe annual compensation range for this full-time position is $140,400.00 to $175,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.