Workforce Analytics & Optimization Lead

Cox Automotive is seeking a Manager, Workforce Analytics to lead WFM operations and strategic analytics across multi-brand contact centers. You will guide forecasting, capacity planning, staffing, and intraday performance, while driving continuous improvement and technology optimization with Genesys and other platforms. The ideal candidate will have strong leadership, deep WFM expertise, and the ability to influence stakeholders across Operations, Finance, and Product to meet service level goals #J-18808-Ljbffr