Bilingual Debt Resolution Advisor

Bilingual Debt Resolution AdvisorCreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $50,000 - $60,000 in their first year as a Bilingual Debt Resolution Advisor. We also offer a language differential for our Bilingual Debt Resolution Advisors. Spanish/English This role you are critical to our client's success and the company's ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.At CreditAssociates, our Client Success Representatives are called Debt Resolution Advisors because they not only ensure client satisfaction, but also provide a world-class customer experience.You will be responsible for managing the relationship between our clients and our company, answering their questions, making changes to their program, and resolving their issues, with the ultimate goal to retain clients through their tough times and help them achieve graduation of our program and a debt-free life!What to Expect from Credit Associates:A mission, purpose and culture driven company. We believe life is lived better debt-free.A company committed to developing and promoting our people from withinFast track growth opportunities based on your learning curve and performance, not tenureExceptional starting compensation of $50K to $60K per year in your first year$42k to $45k base plus monthly bonusAdditional compensation offered for bi-lingual candidates (English/Spanish)Companywide functions include weekly lunches, recognition programs and wellness eventsExcellent benefits, including Medical, Dental, Vision and company paid Life InsuranceGenerous 401k plan with aggressive company matchFlexible schedule that meets a positive work/life balanceConvenient and updated office location in Plano, TXWhat we expect for the right candidate:You want your work to speak for itself, and you desire to grow quicklyYou take initiative, set personal goals working independently, and are excited to work for a company who promotes based on performance, not tenureYou are an excellent communicator and good listener who can multitaskYou display the ability and skills to problem solve complex scenarios and are comfortable handling highly emotional clientsYou are patient and skilled at asking open ended questions to uncover customers' needs and offer specific solutions tailored for each situationYou are innately empathetic and can express empathy toward our clients' situations and concerns. You leave a positive impression on every customer interaction.You are dependable and follow-through with your commitmentsYou want a career with growth opportunities, not just a jobResponsibilities:Ensure client satisfaction while providing a world-class customer experienceCommunicate clearly and confidently with clients regarding financial, debt and credit-related questionsResolve client concerns by providing details about their program, answering their questions, and providing personal solutions with first call resolution in mindMeet call flow requirements, productivity metrics, KPI goals, and schedule adherenceMaintain client information utilizing business software systems, training, and toolsSupport and communicate with team members professionally and respectfullyProvide information, support, and counseling to clients in an upbeat professional mannerMotivate and retain clients to graduate from our program to achieve their goal of becoming debt freeCultivate and maintain client relationships to deescalate tension and emotionContribute to building a positive team cultureQualifications:Must be comfortable and very skilled with problem solving and emotional resolution. If you are not, please do not apply.Experience in a fast-paced sales or customer service environment1+ year of call center experience helpful, not required.Bilingual (English/Spanish) a plus and receives additional compensationFinancial services related experience a plus, not required.Proficiency with Microsoft Office Suite and basic computer operations skills required. Experience using Salesforce and Vonage preferred.High school diploma or equivalent education required, Bachelor's degree a plus.Come Join Us! We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem ("Seize the Day") and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!We invite you to join us at https://jobs.jobvite.com/creditassociatesBenefits:Excellent benefits, including Medical, Dental, Vision and company paid Life InsuranceGenerous 401k plan with aggressive company matchConvenient location near Legacy WestRelaxed yet fast-paced work environment including business-casual dress codeAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.