Patient Representative

Requirements and Skills • Must have a bachelor’s or associate degree • A background in Paralegal studies is a plus. • Work experience in a Legal environment a plus. • Customer service or call center experience a plus. • Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). • Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. • Excellent verbal and written communications skills. • Keen attention to detail and adherence to deadlines. • Strong time management, note-taking, email organization, and distribution skills. • Critical thinking and problem-solving skills. Job Summary: • Determine individual and family eligibility for our Client’s care programs. • Assist in coordinating and communicating schedules to internal/external Clients. • Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. • Timely management of casework, including proper documentation and case resolution. • Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. • Work efficiently / effectively in multiple databases to extract information. • Attend workgroup meetings and participate in discussions. • Assist leadership team, as necessary.