Client Services Associate

Salary: $21.37 - $27.37 HourlyLocation : Lincoln, NEJob Type: Full time/probationary or statusJob Number: 202600170CDepartment: County Attorney's OfficeDivision: Support ServicesOpening Date: 03/10/2026Closing Date: 3/25/2026 11:59 PM CentralJob Posting InformationHours: Full Time; M - F 8:30 a.m. to 5:00 p.m.As a Client Service Associate, you'll be instrumental in maintaining a professional and welcoming front desk environment while supporting administrative operations. Key responsibilities include:Greeting clients, visitors, and staff with professional and courteous demeanor and managing check-ins with efficiency.Managing a multi-line phone system to answer and redirect calls promptly while maintaining professionalism.Coordinating conference room bookings and ensuring meeting spaces are available and equipped for use.Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed.Maintaining a clean and organized reception area that reflects the departments commitment to high standards.Assisting with administrative tasks such as filing, data entry, and preparing documents.Required Qualifications & SkillsMust-have:Graduation from senior high school or equivalent.Experience in general office and clerical work.Exceptional verbal and written communication skills to handle client interactions and professional correspondence.Proficiency in using office software, including Microsoft Office Suite and scheduling tools.Strong organizational skills with attention to detail for managing appointments and office tasks.Ability to handle sensitive information with discretion and maintain confidentiality.A high school diploma or equivalent is required.Strong problem-solving skills and the ability to manage last-minute changes efficiently.Nice-to-have:Previous experience as a receptionist or administrative assistant in a legal environment.Familiarity with multi-line phone systems and case management software.Ability to speak multiple languages to assist with diverse clientele.Knowledge of security protocols or experience handling sensitive data.Post-secondary education is a plus.Any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills will be considered. We value each Lancaster County employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.We encourage a healthy work-life balance by offering 10 days of vacation leave and 13 days of sick leave that begin accruing upon hire; plus 11 paid holidays and up to 16 hours of non-cumulative personal holidays per year.All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!30 days of Paid Parental LeaveEmployee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.Up to 3 days of Funeral and Bereavement Leave$30,000 of Life Insurance401(a) Retirement Plan. When you make an 8% contribution, the County will match your contribution 100%.Employer provided Post Employment Health Plan for eligible medical expenses after you leave County employment.Optional benefits include:Medical and/or Dependent Care Flexible Spending AccountsAllstate Voluntary PlansSupplemental Term LifeDeferred Compensation Plans01APPLICATION COMPLETION ACKNOWLEDGMENT: 1. This application process is hand scored. 2. All questions must be fully answered to receive full credit. 3. Copied/pasted answers will not receive full credit.4. "See resume" in lieu of providing detailed responses will not receive full credit.5. All employers, work and volunteer experience, and education referred to on this questionnaire must also be listed in the Work and Education sections of the application for verification and to receive credit.6. I am responsible for the accuracy and completeness of my application.Acknowledge02Indicate your highest level of education:High school graduate or GEDSome college-level courseworkAssociate's Degree or higher03Please list the college-level coursework you have completed. If not applicable, enter N/A.04Do you have experience performing general office and clerical work?No experienceYes, less than 6 months experienceYes, 6 months to 2 years experienceYes, more than 2 years experience05If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.06If yes, please describe examples of your work duties. If not applicable, enter N/A.07Do you have experience performing general clerical or secretarial work for a practicing attorney or in a related legal office capacity?No experienceYes, less than 6 months experienceYes, more than 6 months experience08If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.09If yes, please describe examples of your work duties. If not applicable, enter N/A.10Do you have experience performing receptionist duties (greeting visitors, answering and directing phone calls, etc)?YesNo11If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.12If yes, please describe examples of your work duties. If not applicable, enter N/A.13Do you have experience performing reception work in a law office or other law enforcement related agency?YesNo14If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.15If yes, please describe examples your work duties. If not applicable, enter N/A.16Indicate if you have experience using the following office equipment: (Check all that apply)Computer/LaptopPrinter/Fax/ScannerMulti-line phone system17If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.18If yes, please describe your work duties including the types of records you maintained. If not applicable, enter N/A.19Do you have experience working with the court system?YesNo20If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.21If yes, please describe examples of your work duties. If not applicable, enter N/A.22Do you have experience working in a position that required confidentiality?YesNo23If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.24If yes, please describe examples of your work duties. If not applicable, enter N/A.25Indicate if you have experience using the following programs/applications/software:Case Management Systems/DatabasesJustice (the Court case management system)CJIS (law enforcement case management system)Microsoft Suite (Word, Microsoft Excel, Outlook)Adobe Acrobat Standard/Professional26If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.27If yes, please describe examples of your work duties. If not applicable, enter N/A.28Do you have experience working with legal forms and documents?YesNo29If yes, please list the employers from your application where you acquired this experience. If not applicable, enter N/A.30If yes, please describe your work duties and list the type of forms and documents with which you worked. If not applicable, enter N/A.