Recovery Analysis Services Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Recovery Analysis Services Analyst II**A Recovery Analysis II will oversee daily QA operations to ensure products and processes meet standards. This role leads a team of inspectors or analysts, coordinates testing procedures, reviews documentation, and drives continuous improvement initiatives. The supervisor monitors compliance with regulatory requirements, identifies quality issues, and collaborates with cross functional teams to implement corrective and preventive actions. Strong leadership, attention to detail, and problem-solving skills are essential.**Overview**The Recovery Analysis II and Support Engineer are responsible for managing the quality control and assurance activities within a department or production environment. They ensure that all products, services, and processes adhere to internal quality standards and external regulatory requirements.**Key Responsibilities:**+ Lead, train, and evaluate QA staff to maintain high performance and accuracy.+ Develop and enforce quality procedures, inspection criteria, and test protocols.+ Conduct audits, analyze data, and prepare quality reports for management.+ Investigate nonconformities and oversee corrective and preventive action plans.+ Collaborate with production, engineering, and management teams to resolve quality issues.+ Support continuous improvement initiatives to enhance product quality and operational efficiency.+ Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.+ Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.+ Lead root cause analysis for quality failures and oversee corrective and preventive action plans.+ Maintain QA documentation, scoring guidelines, and standard operating procedures.+ Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.**Requirements:**+ Bachelor's degree in business, accounting, engineering, or relevant field.+ 4 plus years combined experience in quality assurance, quality control, or quality engineering.+ 2 plus years in a supervisor role.+ Technical Skills include Quality assurance methodologies, testing tools, and data analysis is crucial, general Microsoft tools.+ Strong communication, analytical, and leadership abilities are essential for managing teams and ensuring quality standards are met.+ Preferred but not required: Certifications in-App Dev Certifications: Obtaining certifications can demonstrate expertise and commitment to quality principles. Common certifications include:-Certified Manager of Quality/Organizational Excellence (CMQ/OE).-Certified Quality Auditor (CQA) from the American Society for Quality (ASQ).-Lean Six Sigma certifications.Flexible WorkingAt Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:Working For YouPerks and rewards designed for you:- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.- Retirement Savings: We will support you as you save for your future.- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.- Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.Join UsAt Conduent, we are one team, one mission. We understand that our success is related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $55k-60k.