Private Travel Designer

We're seeking afull-time Private Travel Designerwho will have the responsibility of providing unique, authentic and life-changing experiences to discerning and often seasoned travelers.Luxury Trips services all seven continents but our area of expertise lies inluxury African safarisas we are the parent company of Alluring Africa, who was voted1 best safari outfitter in the worldby Travel + Leisure. The owner, Sunit Sanghrajka, is consistently featured as one of Travel + Leisure's A-List agents for Africa.Unless you have a high level of knowledge in the luxury travel industry and a proven track record in sales, you will be required to fill the Sales Support role for approximately one year. This will serve as your training for the Private Travel Designer role. During the training period, you will work alongside other Private Travel Designers to learn every aspect of their role.Activities of a Private Travel DesignerRegularlyattend networking or other social eventsto meet new people who are likely to fit our client profileQualify leadsper company procedures, such as collecting and recording budgets, travel dates, etc.Engage inmeaningful trip planning consultationswith potential clients by focusing on their specific needs and what they would like to get out of their tripPromptly replyto all client questionsConsistentlyfollow upwith all active leads within 1 hour as often as possible, and never later than 24 hours from the time of their inquiryDesign customized proposalsfor clients including a detailed costing, invoice, and itineraryMaintain and organize datarelating to bookings per company systems and procedures. You will be expected to use the following systems:Our Customer Relationship Management (CRM) software for client and trip information. All activities must be tracked here including emails, phone calls, appointments, tasks, etc.Our online itinerary building software for proposals and final travel documentsSecure cloud based storage for any files relating to a trip such as proposals, supplier quotes and invoices, client invoices and costings, etc.Fulfill travel requestswith Luxury Trips' approved suppliersComplete booking related tasksby the related deadlines such as collecting payments, booking flights, sending travel documents, etc.Actively look for ways toexceed client's expectations, such as a surprise the client isn't expectingContribute toproduct developmentbystaying up to date on industry trendsand preferred supplier updates, as well as individualresearch of destinations competitors aren't offeringornew ways to sellexisting destinationsHandle client emergencies 24/7 – although we won't have many if we do things rightCommit to constant improvement, such as by giving feedback on the sales process and reporting ideas to operationsHard/Soft SkillsRequiredProficient in Microsoft OutlookProficient in Microsoft WordProficient in Microsoft ExcelExcellent communicator – both written and verbalPreferredExperience with Wetu, an online itinerary building softwareExperience using Microsoft Dynamics 365, Microsoft's CRM systemEducation and ExperienceBachelor's degree or minimum of 4 years in sales with proven track recordExisting client base preferredPerformance BehaviorsWinner – We are looking for someone who is (humbly) confident, competitive and ambitious.Self-starter– As you will often be working independently, you must have the ability to keep yourself motivated.Methodical– Must be excellent at tracking your work, keeping yourself organized and managing your time. Much of your success will depend on your ability to be detail-oriented and accurate.Even-tempered– As you'll be dealing directly with clients, you will be acting as the face of the company. You must have the ability to remain calm and solution-focused if a client ever gets upset. You'll be expected to solve any unforeseen emergency travel situations your clients find themselves in and must be able to set their mind at ease while handling stressful situations (for example, if a client misses their flight or it is canceled and they find themselves stranded).Social extrovert– Maintain a professional appearance and be a master networker. We are looking for someone with a dynamic and influential personality.Service-oriented– This is a consultative sales role so you'll see the best results by staying focused on how you can best serve your clients – be willing to go above and beyond to deliver the ultimate experience.J-18808-Ljbffr