Customer Support Executive

Job DescriptionRole Overview: Tech-savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.Key Responsibilities:Engage with customers to understand travel requirements and preferencesResearch and book flights, accommodations, and travel services at optimal pricingDrive sales by effectively presenting travel optionsIssue tickets and manage amendments or cancellationsUtilize booking systems (e.g., GDS) proficientlyFollow up with customers to ensure satisfactionProcess payments securely and handle sensitive information with discretionProvide comprehensive travel advice including visa and passport informationKeep clients informed of any changes to travel plansAddress and resolve customer complaints effectivelyManage email correspondence with timely follow-upsRequirementsKey Requirements:Proven experience in a sales-oriented role, preferably in travelStrong technical aptitude with ability to learn new software quicklyExcellent negotiation and persuasion skillsTarget-driven mindset with talent for generating new sales leads