Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join our team in a contract capacity with the potential for a long-term opportunity. This position supports both customer service and inside sales activity by handling inquiries, preparing quote-related documentation, and keeping account information organized. The role is fully onsite and offers the opportunity to learn technical product information, including how to interpret drawings and specifications, while partnering closely with the sales team.Responsibilities:• Respond to incoming customer and distributor inquiries with timely, attentive service and clear follow-through.• Review quote requests, gather the necessary information, and prepare accurate responses based on customer needs and product details.• Learn to interpret technical drawings, blueprints, and related specifications to support quoting and order-related activities.• Enter, update, and manage customer, vendor, and quote information within Salesforce and other internal records.• Support outside sales representatives by coordinating information, tracking requests, and helping move opportunities forward.• Handle inbound and outbound communication to clarify requirements, provide updates, and maintain strong customer relationships.• Assist with order entry and related administrative tasks to ensure information is complete and processed correctly.• Previous experience in customer service, inside sales support, or a similar client-facing role.• Ability to manage order entry, quote-related tasks, and high-volume follow-up with strong attention to detail.• Comfortable handling inbound calls and making outbound calls as part of daily responsibilities.• Experience working with CRM systems such as Salesforce or the ability to learn new systems quickly.• Strong written and verbal communication skills with a detail-oriented approach to customer interaction.• Ability to understand technical documents, or willingness to be trained to read drawings and blueprints.• Reliable organizational skills and the ability to work effectively in an onsite team environment.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.