Systems/QA Analyst

Job Title: Systems/QA AnalystScottsdale , Arizona , United States - 85250We are seeking a Systems / QA Analyst to join our Scottsdale‑based team to support quality, configuration, and release readiness across CMS/marketing websites, mobile applications, Microsoft Dynamics CRM and their integrations with legacy systems.The Systems / QA Analyst will contribute to testing, configuration, and validation of enhancements and maintenance work, while providing analysis and support to ensure solutions meet business intent and deliver reliable user experiences.You will work closely with the QA Lead, Web Team Lead, Enterprise Architect, Marketing, Product, and Development teams to ensure our systems support business goals, delivers seamless user experiences, and scales with our growing digital footprint.Key Responsibilities:· Execute functional, regression, and integration testing across:· Microsoft Dynamics CRM (Dynamics 365)· Mobile applications· Marketing websites / CMS platforms· APIs and legacy system integrations· Validate user stories against acceptance criteria to ensure alignment with business intent and expected outcomes· Identify edge cases, negative scenarios, data integrity issues, and cross‑system impacts· Log, triage, and verify defects through resolution· Maintain and evolve regression coverage aligned to production behavior· Support sprint testing, release validation, and UAT readiness· Leverage AI‑assisted tools to analyze test results, identify patterns in defects, and improve regression and test coverage effectiveness· Participate in backlog refinement to help ensure:· User stories are clear, testable, and integration‑aware· Acceptance criteria reflect expected system and user behavior· Dependencies and risks are identified early· Support CMS configuration and maintenance activities, validating performance, security, and user experience impacts· Contribute to maintaining web and integration documentation related to APIs, plugins, and custom modules· Support integration of CMS with third-party systems including CRM, eCommerce, analytics, and event platforms· Support User Acceptance Testing (UAT) as needed, including coordinating test data setup and assisting with stakeholder demos· Prepare and distribute release notes summarizing user‑visible CRM, web, and mobile changes· Create or update training guides related to release items, focused on:· End‑user workflows· CRM process changes· Behavioral differences introduced by integrations· Partner with Product, QA Lead, and stakeholders to support smooth releases and adoption· Provide support for production issue triage, including defect validation and coordination with the appropriate teams· Leverage AI‑assisted tools to efficiently draft, refine, and maintain release notes, training materials, and UAT support content· Work closely with CRM, integration, and application developers on test approach and defect resolution· Partner with Product and Marketing to validate user impact and expectations· Participate in Agile ceremonies· Support continuous improvement of QA practices across platformsExperience/Qualifications:· Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent practical experience)· 4–6+ years of experience in a Systems Analyst, QA Analyst, or hybrid role within an Agile, sprint‑based delivery environment· Strong analytical, communication, and collaboration skills across technical and non‑technical teams· Strong understanding of Agile user stories, acceptance criteria, and sprint workflows· Understanding of web technologies and integrations, including:· HTML, CSS, JavaScript· REST APIs, data payloads, and system‑to‑system flows· API‑driven and legacy system integrations· Experience supporting and validating web, CMS, and mobile applications, including marketing websites built on platforms such as Strapi, WordPress, Drupal, or similar· Experience working with Microsoft Dynamics CRM (Dynamics 365) in a testing, configuration, or analyst support capacity· Familiarity with Google Analytics and web tracking concepts, including event tracking and user behavior analysis· Familiarity with AI generation concepts, AI platforms, and large language models (LLMs), with hands‑on experience using AI‑assisted tools to support CMS workflows, troubleshooting, documentation, and process optimization