Technical Support Specialist (HVAC Operations & Building Systems Support)

Job Title: Technical Support Specialist – HVAC Operations & Building Systems SupportLocation: Buffalo Grove, IL 60089 (Onsite) Employment Type: 12-Month Contract (Potential for Full-Time Conversion) Pay Rate: $30/hour (W2)About the RoleWe are seeking a Technical Support Specialist with experience in HVAC operations, dispatch coordination, and service support to assist with smart building and building automation systems.This role is ideal for candidates who have supported HVAC service teams, managed work orders, coordinated technicians, and handled inventory/logistics, and are looking to grow into a more technical support role within building systems and automation.You will act as a bridge between customers, field technicians, and internal engineering teams, helping ensure smooth service delivery, accurate documentation, and timely issue resolution.Key ResponsibilitiesManage incoming service requests, work orders, and support tickets related to HVAC and building systemsCoordinate technician scheduling, dispatch, and daily service logisticsAssist in basic troubleshooting of HVAC and building system issues (remote support / triage level)Maintain accurate service records, maintenance logs, and documentationTrack and manage inventory, parts ordering, and vendor coordinationCommunicate with customers regarding service updates, issue status, and resolutionsEscalate complex technical issues to engineering or field specialistsSupport preventative maintenance tracking and reportingUse internal systems (CRM / ticketing tools) to log, update, and close casesAssist with process improvements across service operations and support workflowsQualifications1–3+ years of experience in HVAC support, service coordination, or technical admin rolesExperience with:Work order managementDispatch/scheduling of field techniciansService ticketing systems or CRM toolsStrong organizational and documentation skills (logs, service records, reports)Customer-facing communication experienceAbility to multitask in a fast-paced service environment