Client Service Manager – Gallagher | Remote (Whippany, NJ Zone)

Client Service Manager – Gallagher | Remote (Whippany, NJ Zone) Job Summary Gallagher is hiring a Client Service Manager to deliver high-quality service to Personal Lines clients in a shared call center environment. This remote role supports the Whippany, NJ zone (covering New Jersey, New York, Delaware, Connecticut, West Virginia, and Maryland) and offers a competitive salary of $40,000–$78,000/year, plus a comprehensive benefits package.The successful candidate will handle client inquiries, maintain accurate policy data, support retention initiatives, and contribute to Gallagher's commitment to building trust and delivering extraordinary customer experiences.About Gallagher Gallagher is a global leader in insurance, risk management, and consulting. For over 95 years, Gallagher has helped businesses face risk with confidence, backed by advanced data, analytics, and a client-centric digital ecosystem. With a culture grounded in teamwork, integrity, and innovation, Gallagher empowers employees to take ownership of their careers while making a meaningful impact for clients and communities.Key ResponsibilitiesAnswer client phone and email inquiries related to billing, coverage, pricing, claims, cancellations, endorsements, inspections, and documentation requestsMaintain complete and accurate client and policy data within Gallagher and affiliated carrier systemsSupport client satisfaction, retention, and overall customer experience goalsDeliver consistent, high-quality service aligned with Gallagher's operational standardsIdentify opportunities to cross-sell additional products or servicesPartner with team members and carriers to transition clients with complex needsBuild rapport quickly with clients to identify needs clearly and confidentlyLeverage systems and resources to execute work efficientlyEngage in consultative discussions with clients to enhance relationshipsManage multiple priorities effectively in a fast-paced environmentEssential QualificationsBachelor's degree with 0+ years client service or claims management experience, OR High School diploma/GED with 3+ years client service or claims management experienceInsurance Producer's licenseStrong written and verbal communication skillsProficiency with technology tools to maximize productivity and qualityPreferred QualificationsPrevious experience managing client relationships or customer serviceContact center experience (inbound/outbound)Knowledge of Personal Lines insurance (Home, Auto, Inland Marine)Familiarity with insurance carriers and market practicesWork TraitsTeam-oriented and customer-focusedStrong organizational skills and attention to detailProblem-solving mindset with ability to discover root causesAbility to interpret customer information accurately and deliver timely solutions CompensationSalary: $40,000–$78,000/year (commensurate with experience, education, and location)Total compensation includes base salary, incentives, and benefitsBenefitsMedical, dental, and vision insurance (starting day one)Life and accident insurance401(k) and Roth optionsHealth savings account (HSA) and flexible spending account (FSA)Paid parental leaveEducational expense reimbursementDigital mental health services (Talkspace)Gallagher Thrive program for wellbeing and fitnessCharitable matching gift programFlexible work hours (availability varies by role)Why Join Gallagher? Gallagher offers a culture of inclusion, diversity, and sustainability. Employees are empowered to bring their unique perspectives, supported by training programs and career development opportunities. As a Client Service Manager, you'll play a vital role in delivering extraordinary experiences for clients while building a rewarding career in insurance and risk management.Application Process Interested candidates should apply via Gallagher's official careers portal. Proceed to job application portal.Job Type:Full-time Pay:$40,000–$78,000/year Location:Remote (Whippany, NJ zone) Schedule:Monday–Friday, 8:00 am – 5:00 pm#J-18808-Ljbffr