Commercial Lines Client Service Manager

About UsFounded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected.We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.Commercial Lines Client Service ManagerPosition Summary:Arachas Group, under new leadership, is seeking an experienced and strategic Commercial Lines Client Service Manager to lead and support our Commercial Lines service team. This individual will be responsible for overseeing daily departmental operations, driving service excellence, managing team performance, and ensuring efficient workflows across the commercial lines function. The ideal candidate is a strong leader with deep commercial insurance knowledge who can balance client service priorities with team development and operational efficiency.Key Responsibilities:Department Leadership & Team ManagementOversee the day-to-day operations of the Commercial Lines service teamLead, mentor, and develop Client Service Representatives and Account ManagersEstablish performance expectations, conduct evaluations, and provide ongoing coaching and feedbackSupport hiring, onboarding, and training of new team membersFoster a collaborative, accountable, and high-performing team cultureClient Service ExcellenceEnsure consistent delivery of high-quality service to all commercial insurance clientsServe as escalation point for complex client issues, coverage questions, and service-related concernsPartner with Producers to support client retention, relationship management, and growth initiativesMonitor client satisfaction and implement service enhancements as neededOperational Management & Workflow OptimizationDevelop, implement, and maintain efficient workflows, procedures, and service standardsOversee the timely processing of renewals, endorsements, certificates, cancellations, and policy servicing activitiesIdentify and implement process improvements to enhance efficiency, accuracy, and team productivityMaintain compliance with agency procedures, carrier guidelines, and regulatory requirementsAccount & Policy OversightDirect renewal strategy and execution to ensure timelines and quality standards are achievedReview complex accounts, marketing submissions, and coverage placementsSupport the team with carrier negotiations, quoting strategies, and policy interpretationEnsure accuracy and completeness of policy documentation and client recordsCross-Functional CollaborationPartner with Sales and Producers to align service delivery with growth objectivesWork closely with Finance and Operations teams on billing, reporting, and system optimizationSupport agency leadership with reporting, metrics, and strategic initiativesPerform other duties as assignedQualifications:Bachelor’s degree or equivalent industry experience preferredActive Property & Casualty license required5+ years of Commercial Lines insurance experience required, including prior leadership or supervisory responsibilitiesStrong knowledge of commercial insurance coverages, markets, and carriersDemonstrated ability to lead teams, optimize workflows, and drive operational resultsProficiency in Microsoft Office Suite and agency management systems; Applied Epic preferredExcellent communication, leadership, organizational, and interpersonal skillsStrong analytical and problem-solving abilities with exceptional attention to detailAbility to travel approximately 25% as neededAbility to pass a criminal background check, as permitted by lawSchedule: Monday – Friday, 8:30am – 5:00pmOffice Location: 852 West Bartlett Road, Bartlett, IL 60103 (Hybrid Work Options)Benefits:Competitive SalaryHealth Insurance Plans (PPO, HSA, Copay Options)Dental InsuranceVision InsuranceCompany Paid Disability InsuranceSupplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance401(k) with Safe Harbor MatchPaid Time Off Paid HolidaysNo Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.