Restaurant Management/Shift Leader

Shift ManagerAt O'Connor Family McDonald's, our purpose is to "Serve Feel Good Moments for Everyone, Every time, Everywhere." A Shift Manager directly reports to their General Manager and is responsible for making sure the restaurant meets our standards for excellence in the areas of Safety, Quality, Friendly and Fast.The Shift Manager is responsible for restaurant performance by leading crew teams to provide an outstanding guest experience. Therefore, a Shift Manager must take measures to ensure all safety, security, quality, and cleanliness are met throughout their shifts. The Shift Manager also empowers their teams to produce results with an emphasis on a "we care" culture. This means helping the team follow our culture, set goals, following up on their progress, and providing coaching and direction to improve their results and achieve their goals. The Shift Manager must be able to thrive in a fast-paced environment while handling all manner of issues that develop.16+ hourly starting rate plus cash incentivesPaid Personal TimeFlexible schedulingTuition reimbursement and/or educational assistanceTraining and advancement opportunitiesBonus OpportunitiesMedical, dental and vision coverage offered at competitive ratesThis position is vital to the operation of the restaurant as you will be responsible for the following tasks:Handle and oversee crew schedulesProvide encouraging leadership for crew and managers to provide an outstanding guest experienceSupervise and lead food safety and cleanliness measures to meet McDonald's standardsTake measures around safety, security, inventory, and profitabilityCultivate and encourage training, education, and continued learning within the restaurantDrive and expect a high level of performance from the teamTo be a successful Shift Manager, you should possess the following skills and qualities:Passion for helping and serving others (customers and fellow team members);Strong customer service and support focus;The ability to communicate effectively and anticipate customer needs; It's important to note that this job posting provides only a partial overview of what it's like to work in a McDonald's restaurant. When applying for this position, please note that you are applying to work at a restaurant that is owned and operated by an independent franchisee. Any information you provide in your application will be submitted only to the independent franchisee, who is solely responsible for employment matters at the restaurant.Please be aware that the independent franchisee alone will make all decisions regarding employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. By applying for a job at a franchisee-operated restaurant, you understand that the information you provide will be forwarded to the franchisee organization for processing and evaluation of your application.Please note that McDonald's USA will not receive a copy of your employment application and will not be involved in any employment decisions regarding you, including whether you receive an interview or are hired to work for the franchisee. If you have any questions about the franchise organization's privacy policy, please contact them directly.McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com . There may be a short delay in response time while we continue to monitor the impacts of COVID-19.