IT Orchestration & Automation Engineer

Primary ResponsibilitiesDesign, develop, and implement end-to-end IT automation workflows using BMC TrueSight Orchestration (TSO) / BMC Helix.Build and maintain incident, event, remediation, and change orchestration workflows integrated with ITSM platforms.Develop MuleSoft APIs and workflows for system integrations and event-driven automation.Integrate MuleSoft, BMC Helix, and Tanium platforms for closed-loop operational automation.Engineer and optimize Tanium sensors, packages, actions, and saved questions for endpoint visibility and remediation.Automate patching, compliance enforcement, and vulnerability remediation using Tanium orchestration workflows.Implement alert-to-remediation automation processes to reduce MTTR and improve operational efficiency.Ensure orchestration workflows comply with enterprise security, audit, and access control requirements.Create reusable automation modules, templates, and operational runbooks.Monitor, troubleshoot, and optimize automation workflows for reliability, scalability, and performance.Collaborate with Operations, SRE, Security, Infrastructure, and Platform teams to identify automation opportunities.Maintain documentation for workflows, integrations, operational procedures, and support processes.Required Skills6+ years of experience in IT Automation, Orchestration, Infrastructure Engineering, or Platform Operations.Strong hands-on expertise with BMC TrueSight Orchestration (TSO) / BMC Helix.Experience developing orchestration modules, workflows, adapters, and automation rules.Proven experience with MuleSoft (Anypoint Platform / Mule ESB) APIs and workflow integrations.Strong understanding of REST APIs, JSON, XML, and enterprise integration patterns.Hands-on experience with the Tanium platform and core endpoint management modules.Ability to create and optimize Tanium sensors, packages, and saved questions.Experience automating endpoint management, patching, compliance, and remediation processes.Working knowledge of Windows and Linux administration.Scripting experience using Python, PowerShell, Bash, or equivalent automation languages.Familiarity with enterprise monitoring, event management, and ITSM platforms.Experience working within large-scale enterprise or regulated environments.Preferred QualificationsExperience with ServiceNow, Splunk, Prometheus, or enterprise observability platforms.Familiarity with DevOps, SRE, and Infrastructure as Code (IaC) practices.Exposure to cloud platforms such as AWS, Azure, or GCP.Knowledge of security automation and compliance frameworks.Strong analytical, troubleshooting, and communication skills.