Desktop Support Engineer M365 Azure AD Intune

Job DescriptionMinimum 2–4 years of experience in Desktop Support (Required)SummaryWe are seeking a highly motivated, energetic Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment.This role requires a professional who is proactive, personable, and confident engaging with users face-to-face. We are looking for someone who brings a positive attitude, strong communication skills, and a naturally outgoing, service-oriented approach to supporting internal stakeholders across hardware, software, and cloud-based Microsoft technologies.Key Responsibilities (Duties)Provide white-glove desktop and application support to end users, including in-person desk-side assistanceInstall, configure, and troubleshoot computer hardware, software systems, networks, printers, and scannersTroubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applicationsSupport and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issuesAssist with Office 365 and Windows device management using IntuneRespond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-siteSupport basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)Maintain accurate IT documentation and ticket recordsCollaborate with the IT team on projects, rollouts, and ongoing support initiativesAct as a professional, approachable face of Technology to internal end usersRequired Skills & Experience2–4+ years of Desktop Support or End-User Support experienceStrong experience supporting Windows operating systemsHands-on experience troubleshooting Microsoft 365 / Office 365Working knowledge of Azure Active Directory (Entra ID)Experience with Intune for endpoint managementFamiliarity with ServiceNow or similar ticketing systemsSolid understanding of basic computer networking conceptsStrong software troubleshooting skills and familiarity with IT infrastructureExcellent communication and interpersonal skills with both technical and non-technical usersHigh energy, self-motivated, and proactive personality with a strong customer-first mindsetComfortable working in a highly visible, in-person support role within a fast-paced office environmentNice to Have (Added but Not Required)SharePoint Online user support experiencePrior executive or VIP support exposureJob DetailsJob Type: ContractPay: $30.00 – $40.00 per hourExpected Hours: 40 per weekWork Location: In personBenefitsDental insuranceHealth insurance8-hour shiftExperience RequirementsCustomer support: 3 years (Required)Desktop support: 3 years (Required)Windows OS: 3 years (Required)Location RequirementsAbility to commute to New York, NY (Required)Ability to relocate to New York, NY before starting (Required)J-18808-Ljbffr