Director of Campus Operations, 2 Hour Learning - $200,000/year USD

You enter a facility and immediately identify what's wrong — the ceiling tile that was never reported, the HVAC unit that's been making noise for days, the landscaping contractor who completed half the scope but submitted a full invoice. You don't wait for complaints. You resolve issues before they're visible to anyone else.That sense of anticipation defines this role. 2 Hour Learning runs high-end K–12 campuses where families expect an environment that remains safe, reliable, and visitor-ready at all times — not only during scheduled events. You will uphold that expectation throughout the Northeast: Manhattan will serve as your home base, with consistent travel to facilities in CT, MA, and PA. Your contribution determines whether a campus maintains its premium standard or quietly deteriorates when no one from leadership is watching.Year one focuses heavily on establishing standards and overhauling vendor relationships — defining what "campus-ready" means, implementing audit protocols, removing underperforming contractors, and training Campus Coordinators and Site Specialists to follow a sustainable operational rhythm. As the region expands and your systems mature, the role transitions to stable regional oversight: you become the operator the organization relies on during campus launches, crisis situations, or when standards require revision.This is a hands-on, field-based position. If you prefer remote dashboard management, this isn't the right fit. If you want full ownership of maintaining premium standards across 25+ campuses — along with the authority to enforce them — continue reading.What You Will Be DoingPerforming scheduled on-site inspections throughout Northeast campuses using documented benchmarks for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and visitor-readiness — and ensuring findings result in verified corrective actionManaging facilities incidents and emergencies, coordinating contractor response, and closing work orders only after confirming complete resolution (urgent within 24 hours, standard within 1 week)Overseeing local contractor performance relative to service agreements, terminating consistently underperforming vendors, renegotiating contracts, and conducting direct accountability discussions regarding quality and costEstablishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure all campuses follow standardized procedures rather than ad hoc responsesDirecting significant campus improvement projects (HVAC replacements, interior updates, landscaping overhauls, AV/networking installations) on time and within budget, with minimal student disruptionDocumenting enterprise-wide standards and AI-supported procurement workflows (leveraging ticketing platforms, IoT/predictive maintenance systems, and centralized vendor sourcing) to ensure uniform campus launches and operationsDelivering concise weekly written updates on regional facility quality, contractor performance, escalated issues, and capital expenditure trackingWhat You Won’t Be DoingOperating remotely via dashboards — this position demands regular physical presence at the Manhattan location and 20–40% travel to regional campuses (CT, MA, PA)Leading greenfield campus design or managing ground-up construction projects — capital expansion responsibilities belong to a separate teamDeveloping company-wide procurement policy without field validation — your standards emerge from direct site observationWorking within established reporting structures with formal authority over all contributors — you will drive accountability through documentation, written follow-through, and rejection of imprecise vendor commitmentsTolerating "visitor-ready only during leadership tours" as acceptable — recurring problems receive root cause analysis, not repeated work ordersDefaulting to reactive crisis management — the audit schedule and predictive maintenance tools exist to identify failures before they generate complaintsDirector Of Campus Operations Key ResponsibilitiesMaintain every Northeast region campus in a safe, premium, and tour-ready condition every day.Basic RequirementsLocated in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travelAuthorized to work legally in the United States without requiring visa sponsorship5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operationsDocumented success holding vendor-managed services accountable for quality, cost, and service level agreement compliance across multiple sitesHands-on experience resolving critical facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experienceConsistent written operational discipline: issue tracking, escalation documentation, vendor communications, weekly regional quality summariesDemonstrated proficiency with contemporary operations technology (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)Nice-to-have RequirementsMulti-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clienteleExperience building or rehabilitating a regional operations framework where the previous approach depended on individual heroics instead of documented standardsHistory of terminating underperforming contractors and developing a reliable local vendor networkExperience directing capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilitiesBackground operating in an AI-first environment where automated playbooks, dashboards, and predictive tools handle routine tasks so staff concentrate on strategic decisionsAbout 2 Hour LearningEducation is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.2 Hour Learning is reprogramming learning for the AI era.Here’s How They’re Fixing It.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5714-US-NewYork-DirectorofCamp