CUSTOMER QUALITY ENGINEER (1st Tier Automotive)

Nidec Mobility America Corporation(NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within our St. Charles, IL operations. As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM’s and holds a leadership position within Nidec for product development with global vehicle makers. Objective Works with interdepartmental Engineers / technical colleagues in a team environment to manage the New Product Launches of key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer (NPL) manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations. Essential Responsibilities Develop strategy to manage specific customer accounts Lead customer quality issue resolution Interact with customer to satisfy their requirements Understand customer specific requirements Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements. Actively engage site production team to drive manufacturing improvements Support new business opportunities and new product development programs Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost Support change management programs customers, and at plant level. Fulfill / Submit all new parts submission (PPAP) requirements Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering. Set quality goals and improvement plans Document and utilize lessons learned Review / Improve Control plans Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer. Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training. Experience: 2+ years’ experience automotive manufacturing Education: Bachelor's Degree Knowledge/Skills/Abilities: Strong Detail / Accuracy in technical details and business writing / communication Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos, cause and effect, fish bone diagrams, and 5Why analysis). Technical thinking and core tool knowledge as well as knowledge of plating, plastic molding, metal stamping and/or welding is a plus. Written and verbal communication with customers (internal & external) Quality engineering / Manufacturing engineering experience in automated high volume production environment within automotive industry. Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools. Limited knowledge of soldering, electronic components and PCB assembly is a plus. Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D Strong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab. Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus. Travel Required: up to 10% Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6- panel, ERP, QAD, Warranty No Soliciting This position is not open to recruiting agencies.