CUSTOMER QUALITY ENGINEER (1st Tier Automotive)

Nidec Mobility America Corporation(NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within our St. Charles, IL operations.As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM's and holds a leadership position within Nidec for product development with global vehicle makers.ObjectiveWorks with interdepartmental Engineers / technical colleagues in a team environment tomanage the New Product Launches of key customer accounts for Quality, leading / solving product problems.The Customer Quality Engineer (NPL) manages strategic customers' accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.Essential ResponsibilitiesDevelop strategy to manage specific customer accountsLead customer quality issue resolutionInteract with customer to satisfy their requirementsUnderstand customer specific requirementsMaintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.Actively engage site production team to drive manufacturing improvementsSupport new business opportunities and new product development programsGather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty costSupport change management programs customers, and at plant level.Fulfill / Submit all new parts submission (PPAP) requirementsInteract closely with cross functional Team to perform Advanced Product QualityPlanning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.Key member of FMEA Development serving as key member liaison betweenManufacturing Engineering and Design Engineering.Set quality goals and improvement plansDocument and utilize lessons learnedReview / Improve Control plansLead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training.Experience: 2+ years' experience automotive manufacturingEducation: Bachelor's DegreeKnowledge/Skills/Abilities:Strong Detail / Accuracy in technical details and business writing / communicationAnalytical thinking and working knowledge of problem-solving techniques (i.e. paretos,cause and effect, fish bone diagrams, and 5Why analysis).Technical thinking and core tool knowledge as well as knowledge of plating, plasticmolding, metal stamping and/or welding is a plus.Written and verbal communication with customers (internal & external)Quality engineering / Manufacturing engineering experience in automated high volumeproduction environment within automotive industry.Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools.Limited knowledge of soldering, electronic components and PCB assembly is a plus.Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610DStrong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab.Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus.Travel Required: up to 10%Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customerspecific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-panel, ERP, QAD, WarrantyNo SolicitingThis position is not open to recruiting agencies.