Surgery Scheduler-Front desk coordinator

Company Overview Revive Eye and Face is premiere, boutique-style oculofacial plastics medical practice of Columbus. The practice is dedicated to providing exceptional clinical care with a personalized, boutique-style experience. The practice offers a variety of cosmetic and functional procedures for the areas around the eyes and face. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide. As a boutique-style practice, we are a small office with a team based approach, it is critical for each team member to be able to contribute in a multitude of ways rather than having narrowly focused positions Job Overview This position is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seem-less and exceptional from start to finish. Responsibilities **The Surgery Scheduler-Front desk coordiator must have attributes of being detail-oriented, organized, efficient, proactive, good communicator and good team player.** This position is responsible for the following: Greets each patient warmly and sincerely Courteously and promptly answers inquiries and handles appointment requests in person, by phone, by EMR, and via online chat Anticipates and fulfills the needs of each patient in a timely manner. Treats each patient respectfully, thoughtfully, and graciously at all times. Performs check-in and check-out of patients Schedules office and surgical visits accurately. Schedules preoperative and postoperative visits accordingly. Obtaining prior authorizations for surgery Inputs and accesses data in practice management and appointment scheduling system Manage medical records and patient information within HIPPA guidelines. Manage patient pre-op responsibilities, and generate all necessary paperwork Coordinating care with other care providers, facilities (e.g. ASC, imaging facilities, referred physician offices, etc.) Checking patient clearance and coordinating any preoperative needs. Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients Process payment transactions Check patient insurance and eligibility Able to explain deductibles, copays, coinsurance to patients Fax, scan and input documents into patients' medical charts OTHER DUTIES INCLUDE: Performs patient intake and inputs patient information into the electronic medical record system Cleaning and sterilizing of instruments Cleaning of exam rooms between patients Prepares patients for physician examination (i.e. taking a history, performing a basic exam of vision, pupil assessment, motility, confrontational fields) Preparation of office OR or providing support during in-office surgeries May cross train to perform other duties as necessary to support operations of the practice Perform opening and closing duties per practice protocol Protects the privacy of patients at all times Qualifications Must have high school diploma or equivalent Must have minimum of 1-2 years of experience in the service industry Experience in the healthcare or aesthetic industry is desired Must be fluent in oral and written English Must be proficient in working with the computer, internet, Microsoft Office Must be able to prepare and review written documents accurately and completely Must be able to communicate with others using clear and professional language Must be polished and professional: hair must be neat and professional appearing; no perfumes; uniform must be clean and professional Must be authorized to work in the US The Ideal Candidate Must be honest, ethical, caring, proactive, hardworking and professional Must maintain a cheerful, friendly, courteous, and professional demeanor at all times Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications Must have exceptional interpersonal skill, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situation Must have great problem-solving skills Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients Benefits Paid employee training Discounts on cosmetic/aesthetic services Uniform allowance Free parking Continuing education opportunities Retirement, PTO, paid holidays, health insurance (for Full-time employees) Job Type: Part-time or Full-time Job Types: Full-time, Part-time Pay: $21.00 - $25.00 per hour Experience: Medical scheduling: 1 year (Required) Language: English (Required) Work Location: In person