Business Analyst

Position DescriptionCGI is seeking a motivated Business Analyst with a passion for solving business challenges to join our team in South Florida. In this role, you'll provide business teams with a high-quality, consistent level of proactive and professional IT service, helping support the technology capabilities that enable their operations. You'll work closely with business and IT stakeholders to understand needs, gather and document requirements, analyze processes, support issue resolution, and contribute to solution delivery using Agile, Waterfall, and hybrid approaches.As a full-time consultant at CGI, you'll support local enterprise clients, collaborate with dedicated colleagues, and contribute to meaningful outcomes for both internal and client partners. You'll help create and maintain positive business relationships that encourage open communication, reliability, trust, and service loyalty. The work will be varied and may be complex, requiring initiative, sound judgment, strong communication skills, and the ability to learn new business domains while working across different technology teams.If you are a collaborative problem solver, lifelong learner, and clear communicator who enjoys working with both business and technical stakeholders, we want to talk to you.This position is located at the client site in the Fort Lauderdale, FL area in a hybrid environment.Your future duties and responsibilities Gather, analyze, and document business requirements, system requirements, user stories, business processes, and process flows. Work with business stakeholders, technology teams, vendors, and subject matter experts to understand business needs and support solution development. Document current-state and future-state business and system processes. Support requirements clarification with technical teams, leveraging Agile techniques where applicable. Assist with documenting non-functional requirements, system capabilities, integrations, process design, testing needs, and implementation activities. Serve as a liaison between business partners and technical teams through requirements gathering, triage, research, testing support, and production support. Help identify business impacts of system issues and facilitate clear communication with stakeholders. Support issue resolution by helping troubleshoot, analyze, prioritize, and communicate incidents, problems, and service requests. Collaborate with QA resources to help define test scenarios, test cases, and validation needs. Support implementation activities, including design review, configuration support, testing, training, cutover, reporting, and go-live readiness. Build and maintain positive relationships with business and corporate stakeholders. Communicate status, issues, risks, and dependencies to team members, management, and stakeholders as appropriate. Follow applicable IT standards, processes, and methodologies, including Quality Assurance, SDLC, PMLC, and support processes. Create and maintain SOPs, process documentation, user guides, and related business or system documentation. Participate in cross-training to learn applications across the assigned Business Unit application portfolio. Learn and apply the tools, processes, and methods needed to perform the role effectively. Support assigned Business Unit requests, incidents, and application validation activities. Participate in rotating on-call responsibilities as needed.Required Qualifications To Be Successful In This Role 5–7 years of experience as a Business Analyst working on projects, product teams, application support teams, or technology delivery initiatives. Experience gathering and documenting business requirements, system requirements, user stories, process flows, and business rules. Experience working with Agile, Waterfall, or hybrid delivery methodologies. Understanding of the Software Development Life Cycle and/or Systems Development Life Cycle. Experience supporting end-to-end implementation activities, including requirements, design, configuration support, testing, training, cutover, reporting, and go-live support. Proven ability to support business analysis deliverables related to process improvement, system enhancement, and operational support. Working knowledge of QA processes and experience partnering with QA resources to develop test scenarios, test cases, and validation plans. Ability to create clear SOPs, process documentation, user guides, and other support documentation. Experience supporting issue triage, root cause analysis, incident resolution, and communication between business and IT teams. Ability to prioritize work, manage multiple requests, and communicate effectively in fast-moving situations. Strong interpersonal, verbal, and written communication skills. Strong analytical, problem-solving, and active listening skills. Ability to build positive relationships with business users, technical teams, vendors, and stakeholders. Willingness to participate in an on-call rotation and perform application validation as needed. CBAP, CCBA, AAC, CSPO, or related business analysis certification are a plus.CGI anticipates accepting applications for this position through May 31, 2026.Other Information:CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 - $167,200.00.CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leaveLearning opportunities and tuition assistance Wellness and Well-being programsTogether, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.