Field Support Engineer

Role descriptionField Service SupportKey ResponsibilitiesLearn and implement new technologies while delivering support as requiredPerform and assist with basic network RF guns and computer troubleshootingAct as a coordinator to resolve incidents related to applications within the Distribution Facility following guidance from the Technical Services TS Site LeadAssist the TS Site Lead with reliability calls for highpriority tickets P1P2 during investigations and resolution processesProvide support to the Wireless team specifically for troubleshooting and deploying RF device handheldsCollaborate with onsite deskside support technicians for troubleshooting equipment including labeldocument printers USB barcode scanners and more Familiarity with Zebra Xerox Ricoh and Dymo label printers is desirableSupport the Server Room hardware maintenance team in collaboration with the TS Site Lead and deskside support techniciansPossess knowledge in a variety of software applications including Loftware Dymo Connect PuTTY WMS Blue Yonder SAP Windows 10 and 11 servicing CBB LSTC IoT Office 365 Office 2019 Professional Power BI Personal Print Manager LRS Beyond Trust Privileged Remote Access PRA ServiceNow SharePoint and ZscalerDemonstrate a strong understanding of ITIL processes particularly in service and asset managementIdentify and understand business processes challenges and opportunities for enhancementCollaborate with the TS Site Lead to contribute to and shape strategies aimed at transforming customer engagement experience and insightsDevelop and manage comprehensive business requirements and user storiesOversee TS partners and other thirdparty providers to ensure highquality deliverablesLead project management efforts for key strategic projects ensuring adherence to appropriate processes metrics and keeping stakeholders updatedStay current with technological advancements and continuously evolve personal technology skillsCreate and maintain Standard Operating Procedures SOPs work instructions and other compliance documentationConduct periodic reviews of system SOPs to ensure they remain relevant and compliantManage System Development Lifecycle SDLC deliverables effectivelyDevelop and adjust project plans while engaging with stakeholders to address complex challenges and drive issue resolution in a timely manner escalate issues as necessary to meet deadlinesKeep managerial staff and key project stakeholders informed regarding project issues resolutions risks and the overall status of ongoing projectsLead and develop crossfunctional teams during the implementation of strategic supply chain initiatives particularly for largescale portfolio changes as directed by the TS Site LeadQualificationsPrior work in Distribution CenterPharmaManufacturing plant most wantedAssociates degree in computer science preferredMinimum 5 years of experience in handling Site IT support and incident managementMinimum 5 years project supportUnderstanding of Computer System Validation GxP GDP GWP GMP or 21 CFR Part 11Relevant experience as a field services or technical support roleStrong troubleshooting skills and a keen ability to learn new technologiesExcellent communication skills and the ability to work collaboratively in a team environmentAwareness of business operations and processes within a technical contextKnowledge of ITILITSM and experience with project management methodologiesFamiliarity with desktop and server environments as well as common software applicationsOther detailsBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date ofthis posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Ouremployment decisions are made without regard to race, color, creed, religion, sex (includingpregnancy, childbirth or related medical conditions), gender identity or expression, national origin,ancestry, age, family-care status, veteran status, marital status, civil union status, domesticpartnership status, military service, handicap or disability or history of handicap or disability, geneticinformation, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientationor preference, or any other characteristic protected by applicable federal, state, or local law, exceptwhere such considerations are bona fide occupational qualifications permitted by law.