Sales Administrative Coordinator

Sales Coordinator / Admin Location: LATAM PreferredHours Schedule: Minimum 20 hours/week with potential to scale to Full-TimeTime Zone: PSTAbout Company and RoleWe are seeking a proactive and customer-focused Sales/Admin Customer Service & Lead Management Specialist to support inbound lead handling, customer communication, and CRM management for its health-focused home cleaning business.This role combines customer service, sales support, and administrative coordination in a fast-paced environment where responsiveness and communication quality are critical. The ideal candidate is highly organized, tech-savvy, comfortable using AI tools, and experienced with CRM platforms—especially Jobber.The selected candidate will be responsible for managing inbound customer inquiries, creating quotes, coordinating scheduling workflows, and helping convert leads into paying customers while maintaining an exceptional customer experience.Key ResponsibilitiesAnswer inbound phone calls (10%) and respond to customer text messages (90%) promptly.Manage approximately 10 inbound leads per day. (for now)(assistant during off times and break inbetween)Respond to customer inquiries within 2 minutes (critical KPI).Use Jobber CRM to:Manage customer recordsCreate and send quotesTrack lead status and pipeline activityInput customer details and service preferences accurately into the CRM.Convert inbound leads into booked customers.Coordinate scheduling and tag appropriate cleaning team members for services.Communicate service offerings, pricing, and scheduling details clearly to customers.Handle customer follow-ups and pipeline management tasks.Support administrative workflows related to customer management and operations.Utilize AI tools to assist with written communication and efficiency.Must-Have QualificationsPrevious experience using Jobber CRM (most important requirement).Experience with messaging/communication platforms such as Quo.(not limited to Quo)Excellent English verbal and written communication skills.Strong customer service and lead conversion abilities.Ability to work in a fast-paced, high-responsiveness environment.Comfortable leveraging AI tools such as:ClaudeAI writing assistantsCommunication automation tools (built for them)Reliable home office setup including:Dedicated workspaceLarge Monitor/computer setup / Dual monitorStable internet connectionStrong organizational and multitasking skills.Availability during customer engagement windows, including evenings and weekends.Be able to learn or know about health.Nice-to-Have QualificationsExperience in home services, cleaning services, or wellness/health-related businesses. Prior experience in appointment scheduling and dispatch coordination.Sales or lead conversion experience.Familiarity with customer retention and pipeline management strategies.Experience supporting U.S.-based customers.