Marketing Operations Coordinator

Job Description: Execute ongoing quality control on outgoing communications to ensure accuracy and compliance, including proofing, hyperlink validation, and QR code testing.Monitor automated email activity, including bounce reports and delivery issues, and execute corrective actions as needed.Ensure timely delivery of all engagement requests and campaigns in alignment with established SLAs.Support execution of monthly automated campaigns across email, print, and SMS channels, including providing backup coverage as needed.Support fulfillment of Salesforce cases submitted by Client Success Managers, including providing backup coverage and assisting with more complex or escalated requests.Serve as a support resource for Client Success Managers, including handling more complex troubleshooting and escalations.Provide cross-functional support and backup coverage across engagement operations to ensure continuity of service.Collaborate with internal teams to support engagement initiatives and campaign execution.Support the preparation and upload of member lists for campaign execution and serve as backup for more complex list management needs.Update SMS and email templates and workflows within the platform as directed.Configure customized in-app guidance for clients using WalkMe.Support application and product fulfillment testing as assigned.Maintain and update documentation for processes, workflows, and standard operating procedures.Identify process issues and share observations with manager.Review targeted communication audits to support outreach effectiveness and identify data gaps for resolution.Assess campaign performance data across email, print, and SMS channels.Compile and summarize campaign results in a clear, standardized format for manager review.Review Salesforce audit findings, identify data discrepancies, and implement updates based on manager direction.Perform other duties as assigned.Requirements: 4+ years of experience in marketing operations, campaign management, engagement, or a related operational role.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Experience with Adobe tools (e.g., Adobe Acrobat, InDesign, or similar) for reviewing and validating print-ready materials.Familiarity with marketing automation platforms and CRM systems (e.g., Salesforce).High attention to detail, particularly in quality control, proofreading, and campaign validation.Proven ability to interpret campaign performance data to identify gaps and opportunities for improvement.Ability to manage multiple priorities and meet deadlines in an SLA-driven environment.Problem-solving mindset with the ability to troubleshoot issues and escalate when appropriate.Strong written and verbal communication skills, with the ability to present information clearly and concisely.Ability to work cross-functionally and collaborate effectively with internal teams.Experience with documentation and process standardization.Self-motivated with the ability to work both independently and as part of a team.Continuous improvement mindset with an interest in optimizing processes and performance.Knowledge of email deliverability concepts (e.g., bounce handling, spam considerations) preferred.Familiarity with tools like WalkMe.Benefits: Competitive benefits package with generous employer subsidiesFlexible and remote working options401k with generous employer match and immediate vestingPersonal and professional development opportunitiesSupportive family benefits, including paid leave for new family membersCompanywide philanthropic program, Valenz Communities Connection