Collaboration Engineer

Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data‑led innovation to help our clients accelerate growth and unlock business value. Our AI‑driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Area of Responsibility Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations Contribution Proactive risk management to ensure project delivery Ability to build collaborative relationships with stakeholders through effective communication Focused governance over project scope and identification of additional project opportunities Focus to anticipate challenges and deliver innovative solutions Commitment to balance project economics with adherence to strategic priorities Required Skills and Experience Knowledge of enterprise Unified Communications engineering experience Experience with Cisco CUCM, Unity Connection, SIP trunking, and Oracle SBC Advanced understanding of VoIP fundamentals (RTP, SRTP, codecs, QoS) SIP ladder analysis and call flow troubleshooting capability Experience managing TLS/SRTP encryption and certificate lifecycle Preferred Skills and Experience CCIE Collaboration is not required but is a plus Experience with Cisco Expressway, Webex Calling, or hybrid calling models Experience with Microsoft Teams Direct Routing Exposure to Microsoft Power Platform integrations Experience with enterprise monitoring and observability tools Participation in architecture review boards or design governance committees Additional Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off EEO: Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr