Assistant Manager - KKD 761 Mountain View - Leghorn (Mountain View, CA)

Pay Range: Minimum Wage – $40.00Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.Overview of Position:They work to exceed customer expectations, foster an ethic of teamwork, develop staff members' abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.Principal Duties and Responsibilities:Customer ServiceServe as a role model for customer-first behaviors according to company standardsBuild a team of customer-focused employees through coaching and measurementHandle difficult customer situations professionallyHandle any customer complaints/concernsRespond to customer inquiries on a timely basisEnsure all products meet Krispy Kreme quality standardsSalesDirect and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route salesWork with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goalsProductionUnderstand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performanceUnderstand and implement store quality control procedures, including standardsCoordinate production schedules to meet customer demands and minimize labor hoursInspect, troubleshoot, and assess any production or equipment problemsSafety and SanitationDemonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.EquipmentOversee proper upkeep of store facility and equipmentPersonnelAssist the General Manager in recruiting, hiring, training, and dispute resolutionSupervise all shift personnelBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee development, including that of Key StaffAssist in communicating to store employees and enforcing all store policies, standards, and practicesAccountingAssist General Manager in completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc.Assist General Manager in completing required corporate reporting documentation, both financial and operationalManage company resources responsibly including, inventory controlManage financial dutiesProtect company assetsLeadershipCommunicate and model company standards and policiesImplement efficiently and effectively directives from store, corporate, and divisional managementDevelop and maintain store organization to promote efficient operationsInterface with corporate office personnelEssential skills and Experience:High school requiredExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeMost stores offer full-time positions (40+ hours/wk)Completion of Krispy Kreme Management 101 trainingMust meet Krispy Kreme driving standards (three year clean driving)Pass a pre-employment drug screen and criminal background checkNonessential skills and Experience:Post Secondary Education strongly preferredPhysical Demands and work environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical ActivityCarryingStandingWritingBendingStoopingGraspingTwistingSittingFiling documentsWalkingDrivingSweepingLiftingPushing/pullingUsing telephone and fax machinesCommunicating with customers and co-workersPhysical RequirementsLifting up to 75 pounds occasionallyPhysical activity is sporadicInvolves periodic travelWorking Conditions:The worker is subject to inside and outside environmental conditions.J-18808-Ljbffr