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Reporting directly to the IT Service Desk Manager, you'll collaborate closely with the infrastructure team on critical projects spanning foundational infrastructure, architecture, and security.
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Technology Experience: Routing, Switching, Firewalls, Collaboration tools, Compliance suites, Endpoint management systems, Remote backup technologies, DHCP, Active Directory, Email system administration, MFA suite, DNS Preferred Qualifications CompTIA Network+, ITIL v3, PMP, AWS-Practitioner, CCNA/CCIE, Azure Administrator, Six Sigma Strong communication skills, both technical and user-friendly, for diverse audiences.
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2+ years of Help Desk, Technical Support, Field Technician or related experience. Experience working for an IT managed service provider. Experience with any of the following: ConnectWise, IT Glue, Group Policy, Solarwinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Ubiquiti, VMWare, Dell, or Adobe.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Systems engineering and implementation, routine updates, major upgrades, on-going maintenance and support of hyper converged infrastructure (HCI), virtual desktop infrastructure (VDI), Storage Area Networks (SAN), data protection appliances, and other peripherals as well as vulnerability scanning/patching, Security Technical Implementation Guide (STIG) compliance and adherence to the Risk Management Framework.
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Reporting to the Americas Infrastructure Lead, the associate provides extensive, broad-based technical leadership, management experience and oversees a combination of both on-shore & and off-shore VIP Support, Service Desk, Help Desk, Field Support, Audio/Visual Support, Print, Mobility, ITSM (IT service management), CMDB (configuration management database), and Desktop Engineering teams.
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Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. QualificationsDiploma/Degree in an appropriate IT discipline is preferred.
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Analytical Thinking, Client Relationship Management, Infrastructure Management (IM), Mitigated Risks, ServiceNow Hardware Asset Management, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow Software Asset Management, Technical Leadership, Test Environments, Vendor Management.
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Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions.
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Provides Desktop & Help Desk support for all IT-related technical problems and services, including Metropolitan Transportation Authority Office of the Inspector General technical assistance for incoming user requests and issues related to OIG computer hardware, mobile devices, and software applications in a timely manner.
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Collaborates with multiple third party support providers to troubleshoot and resolve local end user and IT environment issues and service requests. Executes IT operations and service delivery decisions as specified.
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We are seeking a highly motivated and skilled IT Infrastructure Operations Systems and Cloud Engineer to join our dynamic team. IT Infrastructure Cloud Operations Engineer.
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As Springboard’s Senior Systems Administrator, you’ll maintain Springboard's IT infrastructure, and provide general help desk support including A/V and IT asset management.
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As the IT Help Desk Technician , you will be the primary support conduit for all of Itochu Building Products. You will be responsible for answering support calls, administering the help desk mailbox and entering the trouble tickets into the Help Desk system, and escalating tickets to resolution.
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The Leidos Digital Modernization Sector Health IT Division is seeking an experienced Windows Systems Engineer to provide on-going infrastructure, platform and user support, including enhancements and maintenance of existing suite of applications and services deployed in a cloud infrastructure and operate and maintain items such as servers (physical and virtual), firmware, operating systems and application software.
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technical support system service desk it infrastructure jobs Company: Xtek Partners Inc
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