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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Establishes clear expectations for balancing in-store customer service and completing online orders. At Whole Foods Market, we are working to nourish people and the planet. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
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All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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Job Responsibilities:Models and delivers outstanding customer service. Whole Foods Market offers “Whole Benefits". All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
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Models and delivers outstanding customer service. Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.
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Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Consistently communicates and models WFM vision and goals. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
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More detail about Whole Foods Market part of Whole Foods Market, please visit. maintains good vendor relationships, develops new vendor relations, and ensures all paperwork is properly submitted for vendor processing.
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This includes reporting and deep diving on areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations.
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Works with Team Leader to achieve cost, margin, expense and labor targets. Excellent interpersonal, motivational, team building, and customer relationship skills. Ability to work a flexible schedule including nights, weekends, and holidays as needed.
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All positions must be performed in accordance with team and store Standard Operating Procedures. Functions as point person and departmental person in charge in absence of Team Leader. 18+ months retail Team Member experience and 6+ months of supervisory experience.
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Assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. assists team leader in annual sales and expense projections and budget preparation.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
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Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
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service assistant jobs Company: Whole Foods
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