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Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions.
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In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.
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The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
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Job Title: Customer Service Associate. Prior food service and/or customer service experience preferred. Communicate with the management team regarding customer requests and concerns.
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Excellent customer service skills. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
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Prepare all made to order food and/or beverages according to recipe or customer specifications. Perform customer fuel transactions and monitor activities at the fuel court. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
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Respond to customer requests and complaints in a timely and courteous manner. Maintain proper cash levels in register drawer and change machines. Complete other tasks as assigned by store management.
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Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.
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If you require an accommodation, please contact our Associate Service Center at or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated.
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If you require an accommodation, please contact our Associate Service Center at. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
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Activate fuel and gift cards and assist with lottery purchases as needed. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
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Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
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Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times.
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Ensure the proper execution of assigned foodservice and beverage programs and procedures. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
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Ability to learn FSRA process and procedures and demonstrate on a daily basis. Greet and provide an enjoyable shopping experience for all customers. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
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customer service cash management sexual violence jobs Company: Wawa
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